Sr. Technical Account Management

PayPal; Ciudad de México; Híbrido; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading financial technology company is seeking a candidate for a technical support role, focusing on assisting Enterprise merchants. The ideal applicant will have over 3 years of relevant experience and a Bachelor’s degree or equivalent. Responsibilities include monitoring technical health, diagnosing issues with APIs, and consulting on integration best practices. A flexible hybrid work model, which includes both office and home work, is offered alongside competitive benefits that foster inclusion and equity.

Servicios

Flexible work environment

Employee share options

Health and life insurance

Formación

• 3+ years relevant experience in technical support or IT.
• Ability to communicate effectively with technical and non-technical audiences.
• Willingness to learn new technologies and tools.

Responsabilidades

• Monitor technical health for Enterprise merchants.
• Consult with merchants for integration best practices.
• Initiate relationships to help merchants succeed.
• Diagnose issues with APIs and network latency.

Conocimientos

Customer-facing technical experience

Web technologies knowledge

API troubleshooting

SQL commands understanding

Confident communication

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

Description

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Preferred Qualifications

• Relevant customer-facing, technical work experience.
• Technically minded, with a proven track record of adopting and mastering new technologies and tools.
• Confident communicator – equally comfortable speaking to a merchant CEO, CTO, or development team.
• Demonstrated knowledge of web technologies and ability to learn new languages and services such as JavaScript, PHP, Java, HTTP, HTML, JSON, etc.
• Troubleshooting experience with API calls (SOAP, REST, GraphQL).
• Understanding of basic SQL commands and data analysis.
• Prepared to be on call to assist with out-of-business hours escalations, collaborating with other support teams.

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life, including a flexible work environment, employee share options, health and life insurance, and more. To learn more about our benefits please visit our benefits page.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office and 2 days at a choice of the PayPal office or home workspace.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.