Sr. IT Technician Lead

BorgWarner; Ciudad Juárez; Presencial; MXN 558,000 - 838,000; Jornada completa

Descripción de la vacante

A leading manufacturing company in Ciudad Juárez is seeking an IT Technician Lead to manage IT service delivery and operations. This role involves ensuring compliance with IT standards, managing customer expectations, and leading the local support team. Candidates should have experience in IT service management and strong collaboration skills.

Responsabilidades

• Manage customer expectations/needs and utilize IT metrics for communication.
• Ensure all new IT services meet global and local standards.
• Collaborate with other IT Service Teams and functional areas.
• Maintain a strong relationship with the Business Relationship Manager.

Descripción del empleo

Overview

The IT Technician Lead is primarily responsible for overall service delivery of IT technical services and operations at BorgWarner Ramos location. This role also ensures compliance with BorgWarner IT Standards (software and hardware) in the plant and leads the local support team.

Responsibilities

• Manage customer expectations/needs and utilize IT metrics, scorecards, and reporting to communicate between the Business Relationship Manager and the technical community.
• Ensure all new IT services meet global and local standards.
• Collaborate effectively with other IT Service Teams as well as different functional areas within the location and across regions.
• Maintain a strong relationship with the Business Relationship Manager to partner in delivering services to our customers.

Notes

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