Sr. Customer Quality Manager

Michael Page International México Reclutamiento Especializado S.A. de C.V; Hermosillo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa global de manufactura busca un Gerente de Calidad del Cliente en Hermosillo, México. El candidato ideal debe tener más de 15 años de experiencia en la industria automotriz, experiencia directa con OEMs y habilidades de liderazgo en equipos multiculturales. Se ofrece un entorno de trabajo competitivo con oportunidades de crecimiento profesional y paquete de compensación atractivo.

Servicios

Oportunidades de crecimiento profesional

Paquete de compensación competitivo

Beneficios de reubicación

Formación

• 15+ años en manufactura automotriz, 10 años trabajando directamente con OEMs.
• Experiencia en gestión de programas de garantía y escalaciones.
• Experiencia en sistemas de calidad y herramientas necesarias.

Responsabilidades

• Liderar la estrategia de calidad para los clientes en las Américas.
• Gestionar escalaciones de clientes y representarlos de manera efectiva.
• Visitar clientes y presentar planes de mejora a la alta dirección.

Conocimientos

Liderazgo de equipos multiculturales

Comunicación ejecutiva en inglés y español

Mejora continua y mitigación de riesgos

Conocimientos técnicos en diseño de productos

Educación

Título universitario en ingeniería

Maestría preferible

Herramientas

IATF16949

Six Sigma

Descripción del empleo

• Lead regional OEM quality strategy across the Americas.


• Drive executive-level impact in a global manufacturing leader.

Sobre nuestro cliente

Our client is a global leader in the industrial and manufacturing sector, recognized for its innovation and commitment to delivering high-quality products. With a strong presence across multiple markets, primarily in the automotive industry, the company focuses on precision engineering, operational excellence, and developing solutions that drive safety, sustainability, and technological advancement.

Descripción

• Lead customer quality strategy across the Americas, acting as the main point of contact for major automotive OEMs and ensuring alignment with business objectives.


• Manage high-impact customer escalations and executive-level communications, representing the company with confidence in critical situations.


• Act as the voice of the customer, driving cross-functional collaboration and implementing proactive quality initiatives to improve performance.


• Conduct regular customer visits and business reviews, presenting data-driven improvement plans to senior leadership and OEM stakeholders.


• Oversee warranty programs and corrective action processes, ensuring consistent application of tools such as 8D, PFMEA, Root Cause Analysis, and IATF16949 standards.


• Drive continuous improvement and risk mitigation strategies, standardizing processes and enhancing customer scorecard performance across multiple sites.


• Lead and develop a multicultural team across Mexico and the U.S., fostering talent growth and preparing successors for future leadership roles.

Perfil buscado

A successful Sr. Customer Quality Manager should have:

• Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or Electronics); Master's preferred.


• 15+ years in automotive manufacturing, with at least 10 years working directly with OEMs (Ford, GM, Toyota, Honda, Stellantis).


• Proven leadership of regional or multi-site teams within complex, matrix organizations.


• Strong technical foundation in product design, testing, or manufacturing, plus experience managing warranty programs and escalations.


• Expertise in quality systems and tools: IATF16949, APQP, PPAP, 8D, PFMEA, Root Cause; Six Sigma or Shainin certifications preferred.


• Executive-level communication skills in English and Spanish, with strategic thinking and stakeholder management.


• Willingness to travel 20-30% across the U.S. and Mexico for customer visits and escalations.

Qué Ofrecemos

• Opportunity to lead a regional function within a world-class engineering and manufacturing organization.


• Exposure to global OEM relationships and high-impact quality programs.


• Competitive compensation package including relocation benefits.


• Long-term career growth opportunities toward Director-level and global leadership roles.