Specialist, Customer Acquisition - Bilingual

Concentrix - CA; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer service provider in Mexico City seeks a Specialist in Customer Acquisition, bilingual in English and Spanish. This role involves engaging customers and achieving sales quotas through excellent service and support. Candidates should have at least 2 years of sales experience and be proficient in relevant tools like Salesforce. This is a full-time position with significant outbound communication responsibilities.

Formación

• 2+ years of experience working in a sales capacity.
• Prior success in achievement of sales quotas/goals.
• Experience in high-volume calling.

Responsabilidades

• Achieve revenue-based quota by selling renewals/services.
• Provide accurate sales forecast.
• Manage high volume of customer contacts through phone and email.

Conocimientos

Sales experience

B2 English level

Customer service

MS Office proficiency

Salesforce.com experience

Descripción del empleo

Overview

Job Title: Specialist, Customer Acquisition - Bilingual

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Have

• 2+ years of experience working in a sales capacity
• Minimum B2 English level
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience in customer fronting roles
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Willingness to commute to our site at Mexico City

You Will

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location:

Mexico City Downtown Insurgentes

Language Requirements:

English (Required), Mexican Spanish (Required)

Time Type:

Full time

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