Spa Supervisor

Four Seasons Hotels and Resorts; San Lucas; Presencial; MXN 629,000 - 900,000; Jornada completa

Descripción de la vacante

A luxury hotel chain is seeking an energetic Spa Supervisor for their Cabo San Lucas location. The successful candidate will manage Spa operations, support reception, and coordinate daily front operations to ensure guest satisfaction. Candidates should possess 2-3 years of experience in a Health Club or Spa setting, strong communication skills, and a commitment to hospitality standards. The role offers opportunities for career development in a supportive environment.

Servicios

Opportunities for career development

Supportive, family-spirit team

Formación

• 2–3 years of relevant experience in a Health Club and/or Spa setting.
• Fluent in English (reading, writing, orally) with a solid understanding of math.
• Ability to build relationships and motivation for upward mobility.

Responsabilidades

• Support reception and coordinate daily Spa front operations.
• Oversee cleaning standards and protocols across Spa facilities.
• Train, schedule, and monitor employee performance.

Conocimientos

Strong management skills

Excellent communication

Hospitality and customer-service aptitude

Outgoing personality

Herramientas

Microsoft Office

Opera

Book4time

Birchstreet

Abhrilsoft

Descripción del empleo

Spa Supervisor – Cabo San Lucas

Four Seasons is an international luxury brand that values excellence and a culture of care. The Café del Sol Spa will open at the newly developed Cabo Del Sol resort, offering guests world‑class wellness and relaxation. This role is ideal for an energetic leader eager to manage Spa operations and guide service teams toward exceeding guests’ desires.

Responsibilities

• The Spa Supervisor will support reception and coordinate daily Spa front operations, ensuring smooth service and guest satisfaction.
• Oversee cleaning standards and protocols across Spa rooms, wet areas, fitness pool, and related facilities.
• Coordinate with Housekeeping, F&B, Reservation, PBX, Engineering and other departments to achieve maximum guest satisfaction and policy compliance.
• Train, schedule, monitor employee performance, discipline and complete payroll with the assistance of the Department Head.
• Maintain inventories, place purchase orders, and generate necessary purchase requisitions.
• Track and produce statistical reports such as treatment occupancy, revenue per therapist, peak periods, and turn‑away reports.
• Assist in preparing annual plans, forecasts, and managing expenses to meet departmental budgetary goals.
• Represent the Department Head & Spa Assistant Manager in their absence and ensure all operational standards are followed.

Qualifications

• 2–3 years of relevant experience in a Health Club and/or Spa setting.
• Strong management skills, ability to build relationships, and motivation for upward mobility.
• Excellent communication, hospitality and customer‑service aptitude.
• Fluent in English (reading, writing, orally) with a solid understanding of math and psychometric concepts.
• Proficiency with Microsoft Office, Opera, Book4time, Birchstreet, and Abhrilsoft.
• Outgoing personality, ease interacting with guests, and a strong commitment to hospitality standards.

What to Expect

• A supportive, family‑spirit team that values collaboration and growth.
• Opportunities for career development within a global organization.
• A challenging and diverse work environment that engages directly with senior leadership.
• Recognition for your accomplishments as part of the Four Seasons culture.

We look forward to receiving your application! Please note that due to the large number of responses, only candidates being considered for this position will be contacted for an interview.