Sort Center Operations Manager, Worldwide Operations

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; San Nicolás de los Garza; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hospitality provider for major events seeks an experienced Assistant Operations Manager in San Nicolás de los Garza. This role involves supporting day-to-day manufacturing activities, planning production, and ensuring compliance with company policies. Ideal candidates will have a Bachelor’s in engineering and over 5 years of experience in event operations. The position includes overseeing event logistics and ensuring high-quality service delivery during significant events like the FIFA World Cup 2026™, offering a competitive weekly salary of 38,000 MXN based on a 40-hour week.

Formación

• 5+ years of relevant experience in manufacturing or hospitality operations.
• Strong organizational and multi-tasking abilities.
• Familiarity with project management tools preferred.

Responsabilidades

• Support on-ground operations for major events.
• Ensure guest services and hospitality standards are met.
• Oversee operational timelines and vendor coordination.

Conocimientos

Logistics operations

Change management

Financial analysis

Communication

Educación

Bachelor’s degree in engineering

Herramientas

Microsoft Excel

Smartsheet

Descripción del empleo

Overview

The Assistant Operations Manager supports day-to-day manufacturing activities and provides leadership to ensure output, quality, and operational targets are met.

This role serves as a developmental path toward becoming an Operations Manager.

• Participate in a structured development program to assume future Operations
• Lead, guide, and motivate team members within the Production Unit to meet operational and project goals.
• Ensure all team members understand performance objectives and comply with manufacturing specifications, procedures, and production schedules.
• Support continuous improvement initiatives aimed at increasing productivity, improving quality, reducing waste, minimizing rework, optimizing inspection processes, and lowering customer complaints/returns.
• Plan and optimize daily production activities to achieve output targets (volume and product mix) at the lowest operational cost.
• Maintain strict control over all Production Unit-related costs.
• Ensure full compliance with DRP activities and applicable quality and
• Develop and monitor growth plans for Quality Assurance personnel within the unit.
• Ensure team compliance with all company policies and procedures.
• Participate in the budgeting process for the Production Unit.
• Support the performance management process for personnel assigned to the unit.
• Perform other duties as required.

Qualifications — Knowledge Requirements

• Strong understanding of global and regional logistics operations.
• Ability to identify logistics requirements aligned with business goals and develop effective operational strategies.
• Solid financial and analytical capabilities, including the use of business analytics to determine optimal operational structures.
• Knowledge of international taxation (direct/indirect) and global customs processes.
• Proven experience leading successful change management efforts and implementing continuous improvement or cost-reduction programs.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and professional email communication.

Education & Experience Requirements

• Bachelor’s degree in engineering; electronics manufacturing-related fields preferred.
• Minimum 5 years of experience in at least two of the following areas: Manufacturing,
• Experience in Finance or HR within a high-volume electronics manufacturing environment is a plus.
• Equivalent combinations of education, experience, and training will be considered.

Inside Venue Operations Manager - FIFA World Cup 26™

**PLEASE NOTE: ALL RESUMES & APPLICATIONS MUST BE IN ENGLISH**

Role Summary:

On Location has been appointed as the Official Hospitality Provider of the FIFA World Cup 26™. As the Inside Venue Ops Manager, you will play a vital role in supporting the delivery of On Location’s hospitality program at your assigned stadium. Working closely with the Venue Manager and Deputy Venue Manager, you will help ensure that operational plans are executed smoothly, stakeholders remain aligned, and FIFA’s standards of service are consistently met.

This position is ideal for individuals with event operations, guest services, or venue experience who thrive in high-energy environments and want to contribute directly to the success of the world’s biggest sporting event.

Key Responsibilities:

• Support the Venue Manager, Deputy Venue Manager and hospitality teams with event-time hospitality operations across lounges, suites, and potentially external hospitality villages.
• Act as a point of contact on the ground for hospitality staff, vendors, and stakeholders needing quick support or direction.
• Assist with hospitality space setup and readiness checks, ensuring all areas meet FIFA and On Location standards.
• Greet and guide hospitality guests, staff, and partners, providing wayfinding and resolving small issues before they escalate.
• Monitor venue flows, including entrances, lounges, catering areas, and premium seating access points.
• Track and report real-time updates to the Venue Manager via event logs, radios, or dashboards.
• Escalate operational challenges (guest service, access, logistics) promptly to ensure seamless resolution.
• Support vendor and staffing coordination, ensuring shifts are covered and hospitality services remain uninterrupted.
• Assist with post-match wrap-up tasks, including hospitality area breakdown, reporting, and guest feedback capture.

Experience/Qualifications Needed:

• 5 years of experience in event operations, venue coordination, or hospitality roles (sports or large-scale events a plus).
• Familiarity with stadium or live-event environments and an understanding of guest service operations.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Comfort with project management tools (e.g., Excel, Smartsheet) and reporting systems.
• Effective communicator with the ability to work across diverse teams and stakeholders.
• Detail-oriented with a proactive, problem-solving mindset.
• Flexibility to work evenings, weekends, and extended hours during event build and delivery.
• Occasionally lift and/or move up to 20 lbs. with or without reasonable accommodation (modify based on country form of measurement)
• The ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required.
• Conversational English as a minimum
• Legally able to work with no assistance in sponsorship in venue location.
• Ability to pass Accreditation process.

*This role will be paid as a weekly rate of 38,000 MXN/Weekly, based on 40 hours per week.

Commercial Village Operations and Production Manager - FIFA World Cup 2026™

**PLEASE NOTE: ALL RESUMES & APPLICATIONS MUST BE IN ENGLISH**

Role Summary:

Reporting directly to the Venue Infrastructure Manager and Venue Manager, the Commercial Village Operations/Production Manager will be a key member of the FIFA World Cup 2026™ Venue Management team with On Location and work in close collaboration with the Infrastructure and Venue Management Teams, focusing primarily on the Commercial Village at the stadium

This role is responsible for the planning, integration, execution, and seamless delivery of all temporary outdoor Village hospitality spaces and activations. This role requires strong operational oversight, production management expertise, and close collaboration with internal functional areas and production partners to ensure all commercial products are delivered to standards.

Key Responsibilities:

• Act as the primary point of contact for all Commercial Village work products at the assigned venue, ensuring smooth planning, installation, operation, and dismantling phases in alignment with all On Location FA’s, especially Infrastructure.
• Oversee day-to-day operations (Bump In, Reset, Bump Out) within the Commercial Villages, ensuring timelines, safety standards, and quality requirements are met.
• Ensure timely production and updates of diagrams and comply with fire marshal codes/permitting requirements in alignment with the On Location Architecture Team.
• Coordinate with Infrastructure Supervisor, Venue Manager, Assistant/Deputy Venue Manager, FIFA Venue Manager, and all functional area leads to align operations across the venue.
• Maintain and monitor a high level and detailed, minute by minute production schedules for activations, installations, and operations in line with FIFA delivery timelines. Serve as the on-site decision maker for Commercial Village operations, escalating issues per the established plan while assessing how unforeseen challenges affect contractor progress and providing real-time solutions to keep the project on schedule and within budget. Support stakeholder communications, ensuring clear, timely updates and issue resolution across internal teams and external partners.
• Identify ADA and fire-safety compliance issues early and coordinate with team members and onsite contractors to implement solutions, while overseeing health & safety, permitting submissions, and all compliance processes for Commercial Village installations.
• Identify any changes in graphics, structures, or other event assets during installation that differ from approved drawings or client-approved documents.
• Ensure that all Commercial Village areas are properly broken-down post event, while supervising strike and site restoration processes are completed on time and to standard as part of venue handover.
• Empowered to make day-to-day operational and production decisions regarding Commercial Village activations.
• Escalate issues to Venue Infrastructure Manager and/or FIFA counterparts as per the agreed escalation plan.
• Anticipate and address ADA compliance, fire egress requirements, and potential issues affecting Emergency Action Management plans (EAP) to ensure all public-facing areas meet safety and accessibility standards.

Experience/Qualifications Needed:

• Significant experience in operations and/or production management for large-scale outdoor temporary event builds around sporting events, festivals, or touring shows.
• Strong track record of managing multiple vendors, activations, and hospitality spaces in complex environments.
• Experience coordinating cross-functional teams under tight deadlines.
• Knowledge of Union Labor and Policies
• Occasionally lift and/or move up to 20 lbs. with or without reasonable accommodation (modify based on country form of measurement)
• The ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required.
• Ability to work outdoors for extended periods in a variety of weather conditions.
• Must be fluent in English, both written and verbal proficiency
• Legally able to work with no assistance in sponsorship in the assigned country.
• Ability to pass Accreditation process.

*This role will be paid as a weekly rate of 38,000 MXN/Weekly, based on 40 hours per week.