Solutions Consultant

Zendesk; Ciudad de México; Presencial; MXN 800,000 - 1,200,000; Jornada completa

Descripción de la vacante

A leading customer service software provider in Mexico City is seeking a Solutions Consultant responsible for technical aspects of the sales cycle. The ideal candidate will have 5-8 years of experience, possess excellent communication and problem-solving skills, and be bilingual in Spanish and English. This role requires flexibility and the ability to work in a dynamic environment. Competitive salary and opportunities for growth are offered.

Formación

• 5-8 years of related experience with minimum 3 years of software pre-sales experience.
• Experience in scoping, leading, and executing customer pilots and Proof of Concepts.
• Basic knowledge in web/scripting technologies and SaaS applications.

Responsabilidades

• Convince customer executives of the technical merits of the software solution.
• Take ownership of the technical relationship with prospects.
• Deliver technical information to customers online and via virtual meetings.

Conocimientos

Interpersonal skills

Communication skills

Presentation skills

Problem-solving skills

Bilingual proficiency in Spanish and English

Flexibility and agility

Educación

Bachelor’s degree

Graduate degree

Herramientas

HTML

CSS

JavaScript

SaaS applications

REST APIs

Descripción del empleo

Overview

The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in convincing customer executives of the technical merits of the software solution with value focused presentations. You will work in conjunction with Sales to be the technical bridge between our Sales Representatives and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers online, and via virtual meetings.

Requirements

• You have 5-8 years of related experience and a minimum of 3 years of software pre-sales experience.
• Good interpersonal, communication, persuasion, presentation and writing skills.
• Experience scoping, leading and executing customer pilots and Proof of Concepts.
• Basic knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
• You have superior solution scoping abilities, using our existing solution and influencing new product development.
• You have bilingual proficiency in Spanish and English
• Should be flexible and agile in your approach and open to working in a dynamic environment with multiple roles.
• Bachelor’s degree is a requirement; graduate degree is a plus.
• You have an obvious passion and people skills.

Desired Skills

• Proficiency in Portuguese
• Previous consulting experience implementing enterprise class software solutions
• Knowledge of topics such as Customer Service software, Employee Experience, ITSM
• AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware
• Call Center experience is a huge plus

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please see the information.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.