Shift Manager, Worldwide Operations

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.; Tijuana; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A major e-commerce company in Tijuana is seeking a Delivery Station Manager Jr to oversee last mile operations. The successful candidate will manage a team of over 20, ensure adherence to safety metrics, and support process improvements. Responsibilities include following up on operational KPIs, managing payroll and shifts, and coaching team members. A high school diploma and 1 year of experience are required, and a flexible schedule is essential, including nights and weekends.

Formación

• Must be flexible to work rotating schedules including nights and weekends.
• 1 year of relevant experience in management or operations.

Responsabilidades

• Manage a team of over 20 hourly employees.
• Ensure execution of business goals and process improvements.
• Follow up on KPIs of operations at the delivery station.

Conocimientos

Data analysis

Team management

Process improvement

Customer service focus

Educación

High school diploma

Descripción del empleo

Amazon opened its doors in 1995 and strives to be the world’s most customer‑centric company, where customers can find and discover anything they might want to buy online.

Delivery Station Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.

Delivery Shift Manager Jr should coach and mentor the PA team (hourly) to ensure that performance objectives are met and building positive employee relations and bench strength for the organization. The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best‑practice sharing. This role also serves as a thought partner with other internal teams like project team to launch new stations and design new delivery models.

The impacts of this position are :

Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.

Responsibilities

• Create balance between “Work hard” and “Have fun” with associates under scope
• Ensure the team execution to accomplish the business goals
• Support process improvement activities associated with process inefficiencies and / or new functions currently not performed in day‑to‑day operations
• Processes Mapping activities.
• Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
• Follow up the KPIs of operations within the delivery station.
• Actively supports and promotes organization change.
• Dive deep analysis of KPIs
• Support the ACES team, customer service or other upcoming goals.
• Measure drivers’ performance, discipline and customer experience service
• Internal audits execution.
• Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
• Implement change and / or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
• Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes

BASIC QUALIFICATIONS

• Work a rotating, flexible schedule, including nights, overnights, weekends and holidays. Able to work 40 hours / week, and overtime as required
• High school diploma
• 1 year of experience

PREFERRED QUALIFICATIONS

• Experience analyzing numerical data points

Our inclusive culture empowers Amazonians to deliver the best results for our customers.