Shift Area Manager, Last Mile Operations

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.; Toluca; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global logistics company in Toluca is looking for a Station Manager to oversee daily operations at a delivery station, ensuring safety, service quality, and productivity. Candidates should have a Bachelor’s degree, management experience, and be fluent in both Spanish and English. This role includes managing staff, leading process improvements, and adapting to operational changes. Competitive compensation and flexibility in working hours are provided.

Servicios

Flexible working hours

Career growth opportunities

Inclusive team culture

Formación

• 2+ years of industry experience.
• 1+ years of direct management experience for employees.
• Flexibility to work weekends and/or overnight shifts.

Responsabilidades

• Manage delivery station operations and staff.
• Ensure safety protocols are followed.
• Lead process improvement initiatives.

Conocimientos

Leadership

Process improvement

Bilingual (Spanish and English)

Safety management

Team management

Educación

Bachelor’s Degree

Descripción del empleo

At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking Station Manager with the chance to be based in Toluca, MX. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are:

• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

SUPERVISORY RESPONSIBILITIES

You will be part of the Amazon Logistics Team, responsible of the day‑to‑day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.

Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.

You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

In addition, one of the most important aspects of your job is to lead change at internet speed… innovation has made us the global company that we are today.

Help in daily operations : Receive, scan, lift and move shipments up to 25 kgs.

Route shipments within the AMZL coverage area.

Support and assign job duties to process assistants.

Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities.

Track & monitor sorting operation and driver’s dispatch.

Continual standing and / or walking an average of 5 miles daily.

Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air‑conditioned.

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life‑long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.

BASIC QUALIFICATIONS

• 2+ years of industry experience
• A completed Bachelor’s Degree or 1+ years Amazon experience.
• 1+ years of Direct management experience for employees and their performance.
• Flexibility to work weekends and / or overnight shifts if needed. Availability to work 50% of the time on a night shift.
• Fluent in both Spanish and English.

PREFERRED QUALIFICATIONS

• Degree in Engineering, Operations or related field is a plus.
• 2+ years management experience in a delivery, manufacturing, production or distribution environment.
• Management of a minimum of 30 employees (including payroll, performance management, work‑flow assignment).
• Interest in long‑term career development in Logistics & Transportation.
• Experience working and managing 3PL operations.
• Familiar with the area and willing to relocate.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.