Service Operations Specialist

Outset Medical; Tijuana; Presencial; MXN 935,000 - 1,403,000; Jornada completa

Descripción de la vacante

A pioneering medical device company in Tijuana seeks a Service Operations Specialist to optimize service operations by managing Salesforce and QAD interactions. The ideal candidate will have 3-5 years of experience in service operations, excellent problem-solving skills, and a Bachelor's degree. This role involves collaborating with various teams to enhance service efficiency and requires strong interpersonal skills. The company values innovation and aims for a transformative impact on dialysis care.

Formación

• 3 - 5+ years of experience in service operations or business analysis, preferably in a regulated industry.
• Ability to translate business needs into system solutions.
• Experience delivering training is a plus.

Responsabilidades

• Manage Salesforce configurations and data integrity.
• Support field inventory management.
• Gather and document business requirements from service teams.

Conocimientos

Problem-solving

Analytical skills

Project management

Interpersonal communication

Self-starter

Educación

Bachelor’s degree in Business, IT, or related field

Herramientas

Salesforce Service Cloud

MS Office (Excel, Word, Teams)

QAD ERP

Descripción del empleo

Join us for an enriching journey with Outset, a trailblazing medical device company revolutionizing dialysis. Our focus is to create one high performing team obsessed with progress in an atmosphere brimming with transformative opportunities. The heart of our mission is pioneering breakthrough technology that redefines dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.

At Outset we’re revolutionizing an industry and changing lives. We’re impacting the future of dialysis by creating a first-of-its-kind technology to reduce cost and complexity. FDA-cleared for use across care settings—from the hospital to the clinic to the home—the Tablo Hemodialysis System harnesses modern technology for a holistic approach to dialysis care. We’re giving providers time back to focus on patient care and empowering patients to take control of their life.

Position Overview

The Service Operations Specialist plays a critical role in optimizing and supporting service operations by managing key processes, systems, and data integrations. This position is responsible for overseeing Salesforce Service Cloud configurations, facilitating data integrity between Salesforce and QAD, and driving process improvements to enhance service efficiency. The specialist will collaborate closely with cross-functional teams, including IT, supply chain, service logistics, and business stakeholders, to ensure seamless system interactions and operational effectiveness.

Job Functions

Responsibilities:

• Generate batch work orders using SFDC Dataloader as needed.
• Support field inventory management and administer inventory locations.
• Develop and maintain Salesforce training materials and work instructions for service and support staff.
• Work with training team to implement SFDC training program.
• Act as a liaison between SFDC, QAD development teams, and service/support teams to represent business needs.
• Collaborate with supply chain and service logistics to manage QAD-SFDC interactions.
• Maintain company assets required for job functions.
• Ensure data accuracy and integrity between Salesforce and QAD in coordination with IT and business users.
• Create and maintain reports and dashboards to track service performance, KPIs, and compliance.
• Support data migration, cleansing, and integration initiatives.
• Gather and document business requirements from service teams and identify process improvement opportunities.
• Develop process maps, workflows, and functional specifications to enhance efficiency.
• Customize, configure, and maintain Salesforce to support service operations.
• Manage user roles, permissions, security settings, and compliance reporting.
• Support audits and regulatory compliance efforts.

Requirements & Skills

• Bachelor’s degree in Business, IT, or a related field.
• 3 - 5+ years of experience in service operations, business analysis, or a related role, preferably in a regulated industry (medical device, healthcare, etc.).
• Strong problem-solving, analytical, and project management skills.
• Ability to translate business needs into system solutions and recommend process improvements.
• Excellent interpersonal, written, and verbal communication skills.
• Self-starter with strong prioritization and multitasking abilities.
• Experience establishing customer relationships to ensure quality service and on-time delivery.
• Knowledge of process improvement methodologies (e.g., Six Sigma, Lean) is a plus.
• Experience delivering training is a plus.

Technical Skills

• Proficiency in MS Office (Excel, Word, Teams, etc.).
• Hands-on experience with Salesforce Service Cloud, including report/dashboard creation (certifications preferred).
• Experience with QAD ERP (knowledge of service modules is a plus).

Company Culture

At Outset, we believe every person matters. We are committed to curiosity, ingenuity, and conviction in the power of technology to transform the lives of dialysis patients and providers. We value collaboration, speed, and excellence as we work toward our mission.

We are committed to ensuring a respectful, inclusive workplace and emphasize the safety and well-being of our patients, customers, and employees.

Equal Employment Opportunity

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status as defined by federal, state, or local laws.

Important Notice

Outset Medical will never request payment or gifts during the hiring process, nor will we ask you to purchase equipment. If you receive a communication claiming to be from Outset with a questionable email domain, contact us at [e-mail] to verify legitimate opportunities.