Service Delivery Line Manager

Ericsson; Tlalnepantla; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking a candidate to manage a large team in RAN technologies and oversee resource management. This role emphasizes financial oversight, service delivery execution, and a commitment to promoting organizational values and culture. Ideal candidates should have strong project management experience and bilingual communication skills in English and Spanish. This position is located in Mexico, offering an exciting opportunity to drive performance and innovation.

Formación

• Experience managing a large team in RAN technologies.
• Strong hands-on experience in project management.
• Solid background in financial planning for service delivery.

Responsabilidades

• Drive performance management to ensure compliance with processes.
• Manage resource and competence to ensure optimal outcomes.
• Regulate unit finance to maintain budget.

Conocimientos

People management

Project management

English and Spanish communication

RAN project experience

Strategic planning

Financial acumen

Customer insights

Employee performance management

Herramientas

Data analytics

Forecasting tools

Merlin

Descripción del empleo

Join our Team

About this opportunity

This position is for NRO projects, by harnessing the various resources and tools in our unit, and adhering to our distinct service delivery processes, models, and strategies. Your main area of oversight will include internal workforce and ARPs/ASPs. In alignment with the Ericsson Leadership Framework, you will embody and promote our organizational values, ethics, and culture, all while ensuring top-notch job performance.

What you will do

• Drive Performance Management to ensure full understanding of and compliance with our processes, methods, and tools.
• Manage a large team in RAN technologies.
• Oversee Resource and Competence Management to ensure optimal resourcing, budgeting, and competency development.
• Regulate unit finance to secure a designated budget.
• Oversee service delivery execution to ensure well-defined KPIs/SLA/targets are met.
• Support services sales to help boost our delivery.
• Implement the Service Delivery Strategy by breaking down strategic plans to unit level.

The skills you bring

• Experience with people management and team motivation (direct report)
• Strong hands‑on experience on Project management.
• English and Spanish communication skills
• Solid experience with RAN projects.
• Able to communicate at different levels.
• Competency Management, SRM Process, Merlin and data analytics.
• Capacity Planning, SRM Process, forecasting tools and data analytics.
• Strategic Planning.
• Sales process.
• Financial structures for Service Delivery.
• Work Level Agreement (WLA) and Service Level Agreement (SLA).
• Financial Acumen.
• Customer Insights.
• Employee Performance Management.
• Market insights.

Why join Ericsson?

At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Mexico (MX) || Mexico City