Service Advisor

Tesla; San Pedro Garza García; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una compañía automotriz innovadora en San Pedro Garza García busca un Asesor de Servicio para evaluar problemas técnicos y asegurar la satisfacción del cliente. El candidato ideal tendrá experiencia en mantenimiento de vehículos y herramientas automotrices, además de habilidades de comunicación excepcionales. Este rol implica trabajar con un equipo diverso y contribuir a la misión de la empresa de acelerar la transición hacia energías sostenibles. Se ofrece un entorno de trabajo dinámico con grandes oportunidades de crecimiento profesional.

Formación

• Conocimiento de métodos de mantenimiento y reparación de vehículos.
• Capacidad para seguir instrucciones verbales y escritas.
• Proactividad en aprender tecnologías automotrices emergentes.
• Mantener registros diarios precisos y gestionar múltiples prioridades.
• Licencia de conducir válida en el país de empleo.

Responsabilidades

• Evaluar problemas técnicos y proporcionar soluciones por teléfono.
• Documentar con precisión las preocupaciones y datos del cliente.
• Realizar transacciones fluidas y guiar a los clientes.
• Coordinar detalles del vehículo antes de la entrega.
• Confirmar satisfacción con los servicios proporcionados.

Descripción del empleo

Service Advisor Tesla•San Pedro Garza García, Nuevo León, México

Descripción del trabajo

What to Expect

Our Service Advisors aren't just technically gifted, they are also great communicators who put the customer first, making Tesla a pioneer in automotive service with the highest customer satisfaction rate in the industry. You will work with an international and diverse team of our best and brightest. Their experience ranges from automotive to industrial to hobbyists or career switchers, and what drives them all is Tesla's mission to accelerate the world's transition to sustainable energy. Our Service Centers are strategically placed to give customers ease of access and, on occasion, you'll also meet customers off-site. Now is your chance to help us revolutionize the way automotive service is provided and further your professional growth and skills at the same time.

What You'll Do

• Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention
• Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail
• Conduct seamless transactions, guide customers through corrections, and summarize processes, keep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status
• Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services

What You'll Bring

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques, hands‑on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices
• Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
• Proactive willingness to learn emerging automotive technologies, establish and maintain cooperative relationships with all individuals contacted in course of work, including the public
• Maintain accurate daily records and effectively manage multiple priorities to meet deadlines
• Must have a valid driver's license in country of employment

Tesla is an Equal Opportunity / Affiantive Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.