Senior Technical Writer

Qad, Inc.; A distancia; MXN 1,439,000 - 1,800,000; Jornada completa

Descripción de la vacante

A leading SaaS company based in Monterrey is seeking an experienced Technical Writer to create and maintain high-quality product documentation. This role requires at least 6 years of experience, with a focus on technical writing. Candidates should possess advanced skills in Google Workspace and documentation tools like Adobe FrameMaker and Jira. The ideal candidate will also mentor junior writers and work effectively with cross-functional teams in a virtual-first environment. Occasional travel may be needed.

Formación

• 6+ years of experience with at least 4 focused in technical writing.
• Advanced communication skills in English.
• Advanced experience in API documentation and structured authoring.

Responsabilidades

• Create and maintain structured product documentation efficiently.
• Guide improvements to content and processes.
• Act as Technical Writing lead for projects and products.
• Mentor and advise junior technical writers.

Conocimientos

Technical writing expertise

Interpersonal communication

Documentation oversight

Mentorship for junior writers

Experience with API documentation

Educación

Bachelor's degree in English, communications, journalism, engineering, or computer science

Herramientas

Google Workspace

Atlassian tools (Jira, Confluence)

Oxygen Editor

Adobe FrameMaker

MadCap Flare

Descripción del empleo

Company Description

QAD is building a world‑class SaaS company, and we are growing.

We are looking for talented individuals who want to join us on our mission to help solve relevant real‑world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.

Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.

What you will do

• Efficiently create, merge, and maintain structured product documentation and release posts for assigned product groups.
• Guide improvements to documentation content and processes, and suggest and balance priorities.
• Ensure that product documentation is well organized in assigned projects by using internal and industry best practices in order to take full ownership of assigned documentation projects, ensuring timely and high‑quality delivery.
• Actively create or improve text, such as field labels or error messages, with a focus on your assigned product(s).
• Provide effective and efficient reviews for content created by other technical writers, based on relevant style guides.
• Contribute changes that help the organization evolve the culture and best practices.
• Communicate effectively and professionally with other team members in order to plan and execute documentation projects effectively, collaborating with cross‑functional teams.
• Act as the Technical Writing lead for assigned projects and products in order to exhibit leadership and collaborative traits as a Senior.
• Mentor other technical writers and team members regarding best practices and documentation knowledge processes, and advise junior writers to have maximum workforce efficiency.

Qualifications

What you need :

• 6 or more years of experience and at least 4 focused in technical writing or a related field.
• Education : A bachelor's degree in English, communications, journalism, engineering, or computer science is preferred.
• Languages : English (Advanced / Conversational)
• Nice to have : Certification in Technical Writing, UX Writing, Grant Writing, AI Technical Writer, Proposal Writing, XML Writing, Knowledge Management, Medical Writing and / or Documentation Engineering.

Computer skills

• Advanced to Expert skills in Google Workspace (Gmail, Drive) Google Docs, Slides, Forms, Sheets, and Atlassian tools (Jira and Confluence).
• Advanced-level knowledge of Oxygen Editor, ePublisher, Adobe FrameMaker, MadCap Flare, WalkMe or other DAP.
• Advanced experience or knowledge using a CCMS (Cloud / SaaS and OnPrem) and CDP (SaaS).
• Advanced experience with Google AutoML and / or other AI tools is a plus.

Other knowledge

• Advanced experience in API / Developer documentation, XML (DITA and / or DocBook) writing and / or Structured Authoring.
• Strong interpersonal and / or customer service communication skills.
• Experience in peer reviewing / editing is a plus.
• Experience working with global and multicultural remote teams is a plus.
• Strong desire to learn, develop, and grow with the organization by helping improve curr