Senior Technical Support Engineer - Tier 2 & Partner Remote

JumpCloud; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading cloud directory platform provider is seeking a Technical Support Engineer - Tier 2 to provide world-class technical support to their largest partners and customers. This remote role requires 5+ years of experience in a technical support capacity, strong problem-solving skills, and a passion for customer service. The ideal candidate will manage high priority issues and mentor junior engineers while working in a dynamic SaaS environment.

Formación

• Minimum of 5 years experience in a technical, customer‑facing position, preferably in a SaaS environment.
• Excellent oral and written communication skills.
• Ability to thrive in a rapidly changing environment.

Responsabilidades

• Resolve complex and urgent technical issues and customer escalations.
• Provide dedicated support to a subset of JumpCloud's largest partners.
• Manage a queue of support tickets for high priority and complex issues.

Conocimientos

Technical support experience

Interpersonal communication

Problem-solving

Understanding of Windows and macOS systems

Knowledge of Linux systems

Descripción del empleo

A leading cloud directory platform provider is seeking a Technical Support Engineer - Tier 2 to provide world-class technical support to their largest partners and customers. This remote role requires 5+ years of experience in a technical support capacity, strong problem-solving skills, and a passion for customer service. The ideal candidate will manage high priority issues and mentor junior engineers while working in a dynamic SaaS environment.