Senior Personnel Services Manager

Importante empresa del sector; Región Centro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading personnel services company in Mexico is seeking a Senior Personnel Services Manager. This strategic role focuses on enhancing employee experience through effective service management, logistics, and compliance. The ideal candidate will have a Bachelor's degree and at least 5 years of senior management experience in large manufacturing environments. You'll lead teams, manage service contracts, and ensure a culture of safety and satisfaction among employees, with a focus on high-quality service delivery.

Formación

• Minimum of 5 years in a Senior Management role leading Personnel Services in manufacturing environments.
• Track record of managing first-line managers and large indirect workforces.

Responsabilidades

• Oversee the Personnel Transportation network for employee mobility and satisfaction.
• Lead negotiations and management of contracts with service providers.
• Coordinate logistics for international visitors and executive assistance.
• Ensure compliance with safety regulations and foster a healthy work environment.
• Mentor a team to adopt a Customer First mindset.

Conocimientos

Advanced Conversational English

Conflict Resolution

Proactivity

High Sense of Urgency

Educación

Bachelor's degree in Business Administration, Hospitality Management, Industrial Engineering, or related fields

Descripción del empleo

Role Overview

As the Senior Personnel Services Manager, you will be the chief architect of the daily work environment for our most valuable asset: our people. Moving beyond traditional General Services, this role is a strategic leadership position focused on designing, implementing, and elevating the human‑centric services that ensure our 24/7 operations run seamlessly while maintaining the highest standards of employee satisfaction and operational excellence.

Strategic Objective

To lead the Soft Services ecosystem through a hospitality mindset, transforming essential support functions into high‑quality experiences that drive employee engagement, safety, and productivity.

Key Responsibilities

1. Human‑Centric Service Excellence (Transportation)
   1. Safe & Seamless Mobility: Oversee the Personnel Transportation network, optimizing routes and logistics to guarantee a safe, punctual, and comfortable commute for our employees.
   2. Internal Client Satisfaction: Implement feedback loops and satisfaction surveys to continuously improve the quality of life within the plant.
2. Strategic Supplier & Financial Leadership
   1. High‑Impact Negotiations: Lead the selection, negotiation, and administration of contracts with top‑tier service providers (Catering, Transport, Cleaning, and Executive Travel).
   2. Performance Ecosystem: Design and audit KPIs and SLAs centered on service quality and user experience, ensuring providers align with our corporate values.
   3. Budget Stewardship: Manage the areas OPEX with a focus on cost‑optimization without compromising the employee experience.
3. Executive Hospitality & Corporate Logistics
   1. Visitor & Expat Experience: Coordinate world‑class logistics for international visitors and business travelers, managing stays, local transportation, and high‑level executive assistance.
   2. Corporate Asset Management: Supervise the administration of corporate fleets, mobile communication programs, and office environment aesthetics.
4. Compliance, Safety & Culture
   1. Wellness & Normativity: Collaborate with EHS to ensure all common areas and services comply with safety regulations and the NOM‑035 (Psychosocial Risks) to foster a healthy work environment.
   2. Service Culture Leadership: Mentor and lead a team of managers and coordinators to adopt a Customer First proactive mindset.

Candidate Profile

Education & Experience

• Bachelor's degree in Business Administration, Hospitality Management, Industrial Engineering, or related fields.
• Minimum of 5 years in a Senior Management role specifically leading Personnel Services, Hospitality, or General Services in large‑scale manufacturing environments (Electronics or Automotive preferred).
• Leadership: Proven track record of managing first‑line managers and large indirect workforces (contractors).

Essential Skills

• Languages: Advanced Conversational English is mandatory for global reporting and international stakeholder interaction.
• Soft Skills: High Sense of Urgency, Proactivity, and exceptional Conflict Resolution skills.
• Strategic Vision: Ability to transform operational data into executive insights and continuous improvement projects.

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