Senior Manager, Sales Engineer - Issuing Risk and Identity Solutions

Tink; Ciudad de México; Híbrido; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A leading payments company in Mexico City seeks a Sales Engineer with extensive experience in fraud prevention and technical sales. You will support the sales of advanced fraud solutions, provide technical expertise, and conduct demonstrations to clients. The ideal candidate has over 10 years of relevant experience and a degree in Computer Science or a related field. This hybrid role involves collaboration with the sales team and technical documentation.

Formación

• 10+ years of experience in pre-sales, fraud strategy, or technical consulting roles within fraud prevention.
• Direct experience working with Visa Protect solutions.
• Hands-on experience with machine learning-based fraud platforms.

Responsabilidades

• Serve as the technical expert throughout the pre-sales lifecycle.
• Advise on combining Featurespace machine learning models with Visa’s network-based intelligence.
• Conduct detailed product demonstrations to prospective clients.

Conocimientos

Technical Sales Expertise

Fraud Prevention Knowledge

Client Advisory Skills

Machine Learning Familiarity

Industry Awareness

Educación

Bachelor's or Master's degree in Computer Science

Herramientas

Featurespace's ARIC Risk Hub

Visa Protect Solutions

Descripción del empleo

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking an experienced technology and commercially savvy, Sales Engineer to support the sale of advanced fraud prevention and risk solutions, with a specific focus on solutions such as Featurespace, VCAS, Network Scheme agnostic solutions and a strong working knowledge of Visa Protect offerings. In this role, you will be responsible for driving the sales process by providing deep technical sales expertise, delivering compelling product demonstrations, and ensuring seamless integration of Risk and Identity Issuing solutions. This role requires a thorough understanding of client systems and the ability to support direct sales efforts effectively. You will work alongside the sales team to provide technical sales expertise on fraud prevention solutions, and help in presenting these solutions to potential clients. The goal is to ensure that the sales team has the necessary technical support to successfully sell the company's advanced fraud prevention and risk scoring products.

Key Responsibilities:

• Technical Sales Expertise: Serve as the technical expert throughout the pre-sales lifecycle, working with prospects to position Risk and Identity solutions including but not limited to Featurespace’s adaptive behavioral analytics alongside or integrated with Visa Protect and other third-party fraud solutions.
• Value Articulation: Understand and articulate the value of both ARIC Risk Hub and Visa Protect (such as Visa Advanced Authorization, Risk Manager, Visa Secure) in addressing specific fraud challenges across the payment lifecycle.
• Client Advisory: Advise on how to combine Featurespace machine learning models with Visa’s network-based intelligence and decisioning to enhance fraud detection efficacy and reduce false positives.
• Sales Support: Provide technical sales support throughout the sales process, including responding to RFPs, creating technical documentation, and addressing inquiries.
• Product Demonstrations: Conduct detailed and tailored product demonstrations to prospective clients, showcasing the value and capabilities of Issuing Risk and Identity solutions.
• Industry Awareness: Maintain deep awareness of evolving fraud vectors, regulatory frameworks (e.g., PSD2, EMV3DS, AML), and industry trends affecting digital payments and financial crime.
• Client Requirements Translation: Translate requirements into actionable technical solutions, ensuring that Risk and Identity products meet and exceed expectations.
• Implementation Collaboration: Collaborate during the product implementation phase to ensure a successful go-live within the designated timeline.

Why this is important to Visa: This role is crucial in ensuring that Visa remains at the forefront of fraud prevention and risk management. By providing technical expertise and supporting the sales process, the Senior Manager, Sales Engineer helps to secure new business and maintain strong relationships with existing clients. This role directly impacts Visa's ability to deliver innovative and effective fraud solutions, ultimately contributing to the company's success and reputation in the industry.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Security, Engineering, or a related field.
• 10+ years of experience in pre-sales, fraud strategy, or technical consulting roles within fraud prevention, payments, or financial services.
• Direct experience working with or integrating Visa Protect solutions (e.g., Visa Risk Manager, Visa Advanced Authorization, Decision Manager, or Visa Secure).
• Hands-on experience with Featurespace’s ARIC Risk Hub or similar machine learning-based fraud platforms.
• Deep knowledge of:
• Adaptive behavioral analytics, supervised/unsupervised ML models
• Transaction monitoring, alerting, scoring, and model tuning
• Payment ecosystem fraud detection (card issuance, acquiring, gateways, wallets)
• Decision orchestration and fraud policy design
• Technical familiarity with various APIs, scripting, data mapping, and solution architecture.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.