Senior Incident Manager - 24x7 IT Service Recovery Lead

HSBC; Toluca; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading financial services organization is seeking an experienced Senior Incident Manager in Toluca, Mexico. The successful candidate will lead service recovery of incidents, ensuring quick restoration of normal services. Candidates must have 5 years of experience in financial or technology institutions, a Bachelor's degree, and advanced English proficiency. The role supports a culture of well-being and inclusive development opportunities.

Servicios

Paid leave package

Continuous professional development

Flexible working opportunities

Formación

• 5 years of experience in Financial or Technology Institutions.
• Demonstrated ability to meet Service Level Agreements.
• Advanced English proficiency C1.

Responsabilidades

• Lead service recovery of incidents of any threat level.
• Restore normal service quickly and minimize impact.
• Build effective working relationships with IT colleagues.

Conocimientos

Investigation and fact-finding methods

Excellent customer service skills

Problem-solving in critical situations

Effective communication to technical staff and executives

Ability to work in a shift environment

Strong English speaking and writing

Educación

Bachelor Degree in Engineering, Systems or related

Descripción del empleo

A leading financial services organization is seeking an experienced Senior Incident Manager in Toluca, Mexico. The successful candidate will lead service recovery of incidents, ensuring quick restoration of normal services. Candidates must have 5 years of experience in financial or technology institutions, a Bachelor's degree, and advanced English proficiency. The role supports a culture of well-being and inclusive development opportunities.