Senior GovTech Support Specialist (Hybrid)

GovOS; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software provider is seeking a Tier 2 support specialist to assist citizens using their online platform. The role includes responding to support requests, troubleshooting issues, and providing technical assistance. With a minimum of 3 years of support experience and A+ certification preferred, the successful candidate will thrive in a remote environment. Comprehensive benefits include medical and dental insurance, hybrid work modality, and additional stipends for wellness and contributions to savings.

Servicios

Free major medical for employee and dependents

Leadership and career development opportunities

Paid holidays

Christmas Bonus

Wellness stipend up to 1000 MXP per month

Formación

• At least 3 years of support experience.
• Experience supporting custom/proprietary software applications.
• Experience supporting hardware including desktops, printers, scanners.

Responsabilidades

• Respond to support requests escalated from Tier 1.
• Log all requests and incidents in the call tracking system.
• Maintain a high degree of customer service for all support queries.

Conocimientos

3+ years of support experience

Experience with custom software applications

Database experience (SQL or MySQL)

Effective communication

A+ Certification or equivalent

Herramientas

Anti-Virus Software

Microsoft Office

Salesforce or Service Cloud

Descripción del empleo

A leading software provider is seeking a Tier 2 support specialist to assist citizens using their online platform. The role includes responding to support requests, troubleshooting issues, and providing technical assistance. With a minimum of 3 years of support experience and A+ certification preferred, the successful candidate will thrive in a remote environment. Comprehensive benefits include medical and dental insurance, hybrid work modality, and additional stipends for wellness and contributions to savings.