Senior Enterprise Operations Engineer

Mastercard; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading financial services company in Ciudad de México is seeking a Senior Enterprise Operations Engineer to support File Transfers. The role involves 2nd level IT support, resolving transfer issues, and ensuring timely delivery. Candidates should have a BS in Computer Science or related field and be fluent in Spanish, Portuguese, and English. This position requires strong communication and troubleshooting skills across multiple operating systems.

Formación

• Strong knowledge of the Internet-based transfer Mechanism of Secure File Transfer (SFTP).
• Experience with Mainframe environments including TSO.
• Self-motivated and detail-oriented, capable of researching complex issues.

Responsabilidades

• Support File Transfers with our customers.
• Coordinate the necessary Change Control requests.
• Act as a 2nd level support of the Operations Command Center.
• Facilitate conference calls to test connectivity.

Conocimientos

Effective written and verbal communication skills

Knowledge of SFTP using PGP encryption

Proficiency in troubleshooting and resolving SFTP failures

Skills in data translation across multiple OS

Fluency in Spanish, Portuguese and English

Educación

BS degree in Computer Science or related technical field

Herramientas

IBM's CONNECT: Direct product

Microsoft Excel

Microsoft Access

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Enterprise Operations Engineer

TC Admin File Transfer specialist will be responsible for the configuration of File Transfers for MasterCard. This is a 2nd level /IT support position. Assist with the day-to-day support functions for File Transfers, which include frequent communication with Customers and Internal Support Teams. Support includes working with Vendor Products and MasterCard developed solutions.

Overview

• Support File Transfers with our customers
• To Support the Operations Command Center as a Level 2 support
• To establish connectivity for File Transfers in support of our application teams
• Communicate with our customers on the requirements for setting up file transfers
• Ensure timeliness of delivery of the transfers and resolve any issues that arise.

Role

• Communication with various teams and the customers on the requirements to set up File Transfers.
• Coordinate the necessary Change Control request to support updates to the environment.
• Act as a 2nd level support of the Operations Command Center
• Facilitate conference calls to test and validate connectivity of our supported protocols.

All About You

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Effective written and verbal communication skills
• Candidates should have strong knowledge of the Internet based transfer Mechanism of Secure File Transfer (SFTP) using PGP encryption. Proficiency in troubleshooting and resolving SFTP failures.
• Mainframe environments, including TSO, experience with IBM's CONNECT: Direct product, and skills in data translation across multiple operating systems such as Mainframe, Unix, and Windows. Proficiency in troubleshooting and Microsoft Excel and Access are also needed.
• The role seeks self-motivated, detail-oriented individuals capable of researching complex issues, bridging gaps between customers, technology, and business partners, and building relationships across various teams.
• Must be fluent in Spanish, Portuguese and English

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.