Senior Enterprise Customer Success Manager — Remote (Mexico)

Samsara; A distancia; MXN 1,062,000 - 1,417,000; Jornada completa

Descripción de la vacante

A leading IoT solutions provider is seeking a Senior Customer Success Manager to guide Enterprise customers in deploying and adopting IoT solutions. This remote role, based in Mexico, involves managing customer relationships, ensuring successful deployments, and integrating with cross-functional teams. Candidates should have over 5 years of experience in customer success roles, be bilingual in Spanish and English, and demonstrate excellent communication and consultative skills. A strong problem-solver and relationship builder, you will play a pivotal role in driving customer satisfaction and product usage.

Servicios

Competitive total compensation

Employee-led remote and flexible working

Health benefits

Formación

• 5+ years in Senior Customer Success or related role, preferably Enterprise SaaS.
• Bilingual in Spanish and English is required.
• Strong spoken and written communication skills.

Responsabilidades

• Manage large-scale customer deployments and ensure successful technology adoption.
• Create launch plans and increase product usage.
• Track implementation progress and account health.
• Run training sessions and demonstrate technology.
• Work cross-functionally to enhance customer experiences.

Conocimientos

Customer-facing communication skills

Problem-solving

Relationship building

Consultative skills

Bilingual (Spanish and English)

Educación

Bachelor’s degree from a 4-year institution

Descripción del empleo

A leading IoT solutions provider is seeking a Senior Customer Success Manager to guide Enterprise customers in deploying and adopting IoT solutions. This remote role, based in Mexico, involves managing customer relationships, ensuring successful deployments, and integrating with cross-functional teams. Candidates should have over 5 years of experience in customer success roles, be bilingual in Spanish and English, and demonstrate excellent communication and consultative skills. A strong problem-solver and relationship builder, you will play a pivotal role in driving customer satisfaction and product usage.