Senior Cloud & Application Support Engineer (Virtual)

Corporate Payroll Services; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global payment technology company is hiring a Senior Application Support Engineer to resolve complex technical issues in a virtual environment. The ideal candidate will have 3-5 years of relevant experience and strong analytical skills. You'll be responsible for troubleshooting, creating SQL queries, and collaborating with technical teams. This role offers a comprehensive benefits package including medical and fitness programs, along with a supportive corporate culture.

Servicios

Comprehensive Benefits Package

Virtual fitness classes

Discounted gym membership

Time-off including major holidays and personal time

Formación

• 3-5 years of experience working in a related field.
• Experience supporting and managing business applications.
• Ability to prioritize tasks and communicate effectively.

Responsabilidades

• Resolving complex issues that require in-depth knowledge of systems.
• Creating Knowledge Management articles for undocumented resolutions.
• Coordinating communication during critical incidents.

Conocimientos

Technical support

Analytic skills

Problem-solving

Communication

Herramientas

AWS

Azure

SQL

Automation tools

Descripción del empleo

A leading global payment technology company is hiring a Senior Application Support Engineer to resolve complex technical issues in a virtual environment. The ideal candidate will have 3-5 years of relevant experience and strong analytical skills. You'll be responsible for troubleshooting, creating SQL queries, and collaborating with technical teams. This role offers a comprehensive benefits package including medical and fitness programs, along with a supportive corporate culture.