Senior Analyst Specialty Sales

CareerArc; Ciudad de México; Presencial; MXN 1,098,000 - 1,465,000; Jornada completa

Descripción de la vacante

A global payment technology company in Mexico City is seeking an experienced Customer Success Specialist. This role focuses on managing enterprise clients, ensuring high adoption of the SessionM platform and delivering exceptional service. Candidates must possess strong analytical and communication skills, be bilingual in Spanish and English, and have a passion for customer success. Join a dynamic team dedicated to empowering businesses through innovative solutions.

Formación

• Experience with end user facing marketing programs.
• Ability to adapt quickly to changing priorities.
• Track record of driving client value and retention.

Responsabilidades

• Evangelize adoption of the SessionM solution and achieve customer satisfaction.
• Act as primary point of contact throughout customer lifecycle.
• Retain and drive account growth with Mastercard products.

Conocimientos

Customer engagement

Analytical ability

Communication skills

Marketing technology proficiency

Problem-solving skills

Bilingual (Spanish/English)

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst Specialty Sales Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary:
Loyalty Customer Success Specialist, SessionM
SessionM, a Mastercard company, is seeking an exceptional and experienced Customer Success Specialist to join our team. This role is a critical juncture between our sophisticated software and client satisfaction. This is a role for someone who is passionate and driven, with strong communication and account management skills and desires to help clients achieve their business goals. This individual will report to the Director of Customer Success and manage a portfolio of Enterprise clients to continuously deliver value to drive account growth and provide the highest level of service to our enterprise accounts.

Knowledge of digital marketing best practice, and program management skills are critical to the success of Customer Success, as they must also be the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top‑notch communicators are primed for success in this role.

Role Responsibilities

• Evangelize adoption of the SessionM solution and achieving a high degree of customer satisfaction
• Gain trusted‑partner status through our SessionM solutions with our larger, regional enterprise accounts
• Act as primary point of contact throughout customer lifecycle
• Drive adoption of the SessionM Platform, measured through platform usage and other KPIs
• Ensure appropriate resources are dedicated both internally and externally to meet/exceed customer expectations
• Achieve customer goals by providing proactive best practices, strategies and use cases
• Possess a comprehensive understanding of SessionM products and services
• Possess strong presentation, verbal, and written communication skills
• Build and maintain strong relationships with multiple contacts within the assigned customer base
• Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
• Retain and drive account growth by identifying areas for growth with broader Mastercard products and services.
• Be the client advocate – managing the overall health of the client relationship by working across internal departments to ensure that client expectations and requirements are understood, and deliverables are met.

About you

• Experience with end user facing marketing programs, like loyalty or customer engagement.
• Proficiency in the marketing technology ecosystem (specifically customer data, CRM, customer engagement, and loyalty platforms).
• Exemplary quantitative and qualitative thinking, analytical ability, and problem‑solving skills
• Excellent verbal and written communication skills, including presentation skills.
• Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
• Empathy and a unique ability to understand customer needs
• Passionate about customer success and how it can transform businesses
• Track record of hitting renewal targets, driving incremental value, and retaining long‑term client contracts.
• Comfortable working with data analysts and providing actionable insights and recommendations.
• Strong cross‑functional team player who is comfortable talking to topics related to marketing (both traditional and digital) data, strategy, CRM, customer care, and operations.
• Proficient in both Spanish and English languages

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of the information being accessed, report any suspected information security violation or breach, and complete all periodic mandatory security training courses in accordance with Mastercard's guidelines.

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.