Senior Analyst, Market Delivery

Mastercard; Ciudad de México; Presencial; MXN 457,000 - 642,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico City is seeking a Senior Analyst for Market Delivery. The role includes researching inquiries, identifying business opportunities, and contributing to project management activities. Candidates should have a background in financial services or related fields, and demonstrate strong analytical and communication skills. This position offers the chance to work collaboratively across diverse teams to deliver innovative solutions.

Formación

• Demonstrated ability to multi-task and prioritize multiple projects concurrently.
• Knowledge of MasterCard's systems and operations.
• Ability to communicate with different functional areas.

Responsabilidades

• Research basic problem requests and respond to inquiries.
• Identify business opportunities through customer technology infrastructure.
• Contribute to project management activities.

Conocimientos

Data analytics

Customer communication

Project management

Team collaboration

Educación

Business experience or educational background in relevant industries

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Market Delivery Overview

Role

• Researches basic problem requests and responds to inquiries on products and tools for internal and customers
• Helps identify business opportunities through understanding of the customer’s technology infrastructure and improvement in their operational metrics
• Contributes with Project Management activities to delivery initiatives
• Partners with Account Managers and Product development areas
• Contributes to the delivery of integrated solutions that address customer needs
• Analyzes data from product delivery projects and reports on performance relative to success metrics
• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
• May produce presentation materials, analytics and reports for customer or internal communications
• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

All About You

• Business experience or educational background in industries such as financial services, consumer products, consulting, marketing, technology, or communications
• Demonstrated ability to multi-task and prioritize multiple projects concurrently, while meeting deadlines
• Demonstrates some knowledge of MasterCard’s systems and operations
• Demonstrates some knowledge of customers’ systems and the overall technology in the ecosystem in Banking industry and electronic processing
• Ability to communicate with different functional areas
• Works successfully and cooperatively in a team atmosphere
• Uses insights drawn from data analytics to add value to a Customer servicing team

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.