Senior AI-Driven Technical Support Engineer

Crossover; A distancia; MXN 1,079,000; Jornada completa

Descripción de la vacante

A leading tech firm in San Luis Potosí is seeking a Senior Technical Support Engineer to enhance customer problem resolution using AI technology. This role requires advanced technical judgment and the ability to work independently to solve complex issues that AI cannot address. With a focus on intricate cases, the candidate must have over 3 years of experience in technical support and expert-level experience with generative AI platforms. The position offers a competitive compensation of $30 USD per hour in a full-time contract role.

Formación

• Must be located in North or South America.
• Minimum of 3 years experience in technical customer support.
• Expert-level experience with generative AI and automation.

Responsabilidades

• Investigate complex tickets beyond AI capabilities.
• Apply human judgment to enhance AI frameworks.

Conocimientos

Advanced technical judgment

AI problem resolution

Independent obstacle removal

Lateral thinking

Herramientas

Generative AI platforms

Descripción del empleo

A leading tech firm in San Luis Potosí is seeking a Senior Technical Support Engineer to enhance customer problem resolution using AI technology. This role requires advanced technical judgment and the ability to work independently to solve complex issues that AI cannot address. With a focus on intricate cases, the candidate must have over 3 years of experience in technical support and expert-level experience with generative AI platforms. The position offers a competitive compensation of $30 USD per hour in a full-time contract role.