Senior Account Manager

Workplace Options; A distancia; MXN 1,255,000 - 1,614,000; Jornada completa

Descripción de la vacante

A leading wellbeing solutions provider has an exciting opportunity for a Senior Account Manager in Mexico City. This fully remote position focuses on managing a portfolio of clients across the LATAM region. Responsibilities include account management, upselling services, and developing strong client relationships to exceed expectations. The job requires proactive engagement, regular travel throughout LATAM, and collaboration with global teams to generate additional revenue and foster long-term partnerships.

Formación

• Proven experience in account management with a focus on B2B clients.
• Strong ability to develop and maintain business relationships.
• Ability to work across different time zones and cultures.

Responsabilidades

• Manage a portfolio of clients in the LATAM region.
• Upsell and consult on additional products and services.
• Liaise with global operations colleagues.
• Work effectively with cross-regional account managers.
• Develop account management plans and analytics.
• Exceed client expectations and foster relationships.

Conocimientos

Account management

Business relationship building

Proactive sales

Consultative selling

Cross-selling

Descripción del empleo

Founded in , WPO is the largest independent provider of holistic wellbeing solutions.

Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally.

Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.

Description

Workplace Options has an exciting opportunity for a Senior Account Manager, LATAM, in Mexico city.

This would be a fully remote position.

The primary role of Senior Account Manager is to account manage a portfolio of clients, including business to business, third party and global clients.

The position requires proactive account management, the ability to build strong business relationships and to professionally represent Workplace Options.

The job holder is expected to retain existing business and generate additional revenue through up‑sales and expansions of Workplace Options' products and services.

The position will involve regular travel throughout the LATAM region and occasional travel to the US and other locations.

Responsibilities

• Providing account management for clients throughout the LATAM region.
• Upselling and consultative cross‑selling.
• Close liaison with operations colleagues located in our global service centers.
• Working effectively with WPO account managers in the US, Europe and Asia as part of our Global Account management team generally and in the management of specific global accounts.
• Working across global time zones when required.
• Developing and implementing account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
• Developing strong pro‑active client relationships, understanding customer business requirements and exceeding customer expectations.
• Generating growth within the assigned client portfolio by value‑added solution sales of additional products and services to achieve set annual targets.
• Undertaking planning and launch activity for new clients and supporting existing clients with on‑going initiatives and contact activity.
• Providing clients with utilization reporting, trend analysis and consultation to maximize the value of our services for the client.
• Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
• Developing strong relationships with Workplace Options colleagues in all our territories.
• Active participation in supporting Workplace Options' business objectives, projects and initiatives.