Senior Account Manager

Medium; A distancia; MXN 1,071,000 - 1,429,000; Jornada completa

Descripción de la vacante

A fast-growing payments technology startup in Mexico City is seeking a Senior Account Manager to oversee strategic customer relationships and drive revenue growth. This role involves building trusted partnerships, navigating challenges, and collaborating with various internal teams to ensure success. Ideal candidates will have over 5 years of experience in fintech or related fields, outstanding presentation and communication skills in both Spanish and English, and a strong desire to drive results. Join this dynamic team to help shape the future of payments!

Servicios

Vacations and additional PTO

Remote work from anywhere

Economic support for health insurance

Stock options

Learning and development platform

Dynamic and diverse team

Growth and career path

Formación

• 5+ years of experience in payments, fintech, or financial services.
• Strong commercial mindset and growth-oriented.
• Excellent presentation and communication skills.

Responsabilidades

• Own a portfolio of strategic customers.
• Drive revenue growth through upsell and cross-sell.
• Work cross-functionally with internal teams.

Conocimientos

Customer relationship management

Commercial growth

Problem-solving

Bilingual communication (Spanish, English)

Herramientas

HubSpot

Jira

Slack

Descripción del empleo

About DEUNA🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With stance" deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

About the Role

We are looking for a Senior Account Manager to own and grow strategic customer relationships end-to-end. This role goes far beyond support: you will act as a trusted advisor, a commercial owner, and a problem solver, driving revenue growth, customer retention, and long-term partnerships.

You will work closely with væri Sales, Implementation, Technical Account Management, Product, and Operations to ensure customers launch fast, scale successfully, and continuously expand their footprint with us.

What You Will Do

Customer Ownership & Relationship Management

• Own a portfolio of strategic customers across their full lifecycle (onboarding → growth → retention).
• Build trusted, long-term relationships with senior stakeholders. Lead balances conversations and Quarterly Business Reviews (QBRs) with clear insights and recommendations.
• Act as the main point of contact, ensuring alignment, clarity, and accountability.

Commercial Growth & Revenue Expansion

• Drive revenue growth from existing accounts through upsell, cross-sell, and expansion opportunities.
• Proactively identify commercial opportunities based on customer behavior, performance data, and market context.
• Take initiative to propose new solutions, use cases, and rollout strategies.
• Partner closely with Sales to ensure continuity and maximize lifetime value.

Problem Solving & Execution

• Navigate ambiguity confidently and make informed decisions even with incomplete information.
• Read between the lines—identify risks, opportunities, and unstated customer needs.
• Bring solutions first: when an issue arises, you proactively propose options and paths forward.
• Coordinate internal teams to unblock issues and deliver results.

Collaboration & Leadership

• Work cross-functionally with Implementation Managers, Technical Account Managers, Product, and Operations.
• Foster a people-first, team-first mindset, contributing to a strong and collaborative culture.
• Share best practices, insights, and learnings across the Account Management team.

What We’re Looking For

• 5+ years of experience in payments, fintech, or financial services, in Account Management / Account Executive roles, leading enterprise or high-growth merchants’ portfolio.
• Strong commercial mindset, motivated by growth and revenue impact.
• Excellent presentation skills, with proven experience building and leading QBRs.
• Outstanding communication skills in Spanish and English (written and spoken).
• Ability to operate in fast-paced, ambiguous environments.
• Creative, resourceful problem-solver with a solutions-first approach.
• Open to travel and comfortable meeting customers in person.
• Enthusiastic, friendly, collaborative, and driven by a strong desire to succeed.
• Experience working with HubSpot, Jira, and Slack.
• Exposure to payment orchestration, PSPs, gateways, or acquiring.

What Success Looks Like

• Customers launch faster and scale more effectively.
• Expansion revenue grows quarter over quarter.
• Customers see you as a strategic partner, not a vendor.
• Internal teams trust your judgment, clarity, and leadership.

What will you find when you join DEUNA?

• A multicultural team distributed throughout LATAM.
• Dynamism, agility and constant innovation.
• Being part of a high-impact solution for an entire region.
• The best tools and technology to operate.
• Being part of the startup culture.
• We are in full expansion.

Benefits

• Vacations and additional PTO 🏝️
• Remote work from anywhere 💻
• Economic support for health insurance, internet and cell phone line 📱🌐
• We all own DEUNA, we offer stock options 💸
• Learning and development platform 📚
• Multidisciplinary, diverse and dynamic team 🧡
• Growth and career path 🚀
• Be part of a dynamic team that’s creating the next generation payments platform.
• Join us at DEUNA!

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital statusally color, disability, or any other characteristic protected by law.