Security Service Delivery Partner

Rackspace; Aguascalientes; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider is seeking a Service Delivery Manager to oversee global managed security service accounts. The ideal candidate will manage stakeholder relationships and ensure compliance with security governance while being proficient in both English and Spanish. This role offers remote work options, with preference given to those living within 40km of the Mexico City office. Candidates should ideally hold a degree in computer science and possess relevant cybersecurity certifications.

Formación

• Must have experience managing multiple accounts and stakeholders simultaneously.
• Prior experience in managing the delivery of security-based managed services is required.
• Proficient in both written and verbal communication using English and Spanish.

Responsabilidades

• Manage stakeholder relationships and deliver monthly reporting.
• Oversee SOC operational processes and ensure security governance.
• Lead customer initiatives and support senior management decisions.

Conocimientos

Management of security-based services

Stakeholder engagement

Proficient in English and Spanish

Cybersecurity frameworks analysis

Experience with Azure Security Centre

Educación

Bachelor’s degree in computer science or relatable field

High school diploma

Cybersecurity certification (CISSP or ITIL V4)

Herramientas

Azure Security Centre

Service Now

Power BI

Qualis

CrowdStrike

Microsoft Sentinel

Descripción del empleo

Rackspace is hiring for a Service Delivery Manager with a background in security to support our strategic customers. As a Security SDM, you’ll be managing global managed security services accounts.

Work Location; Mexican Rackers
If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Nuevo Leon, Puebla, or Queretaro.

Key Responsibilities

• Manage stakeholder relationships and deliver monthly reporting for them.
• Produce data tracking and budget scope reporting for senior management.
• Analyze cybersecurity/DevSecOps frameworks using dashboarding and internal tools.
• Oversee the SOC operational processes and ensure that security compliance/governance is maintained.
• Use security data, monitoring tools, and threat intelligence to inform insights and build the big picture.
• Lead customer initiatives, applying expertise and best management of all customer escalations and service issues.
• Support senior management with the required decision‑making on security initiatives and solutions.
• Help teams with cross functional and interim – term development and transformation. Aid their transformation and implementation of cybersecurity initiatives.
• Assist with various Cyber technical initiatives, including NIST and ISO framework rollout and certification.

Qualifications

• Bachelor’s degree in computer science or a relatable field of study is preferred. High school diploma is required.
• Prefer candidates who have a cyber security certification such as either CISSP or ITIL V4.
• Must be proficient in both written and verbal communication using both the English and Spanish languages.
• Experience of managing the delivery of Security based managed services.
• Experience managing multiple accounts and stakeholders simultaneously.
• Experience of working with a combination of the following tools is essential: Azure Security Centre and Sentinel, Service Now, Power BI, Qualis, CrowdStrike, Microsoft Sentinel.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end‑to‑end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world‑class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.