Scaled Customer Success Manager: Digital Engagement

Openings at Glia; Ciudad de México; Presencial; MXN 1,080,000 - 1,441,000; Jornada completa

Descripción de la vacante

A leading AI customer service company in Mexico City is seeking a Scaled Customer Success Manager to optimize customer engagement through automated strategies. The role requires managing a high volume of customers, utilizing tools like Gainsight and HubSpot. Candidates should have over 4 years of experience in a relevant field, strong analytical skills, and excellent communication abilities. This position involves working in the office 5 times a week and occasional travel to the US for team collaboration and strategic meetings.

Formación

• 4+ years of experience in customer success, program management, or digital marketing.
• Proven track record in driving customer success outcomes.
• Ability to prioritize initiatives using data.

Responsabilidades

• Own and build automated customer engagement strategies.
• Design scalable programs for broad customer bases.
• Utilize CRM and analytics tools to track customer health.

Conocimientos

Customer Success platform proficiency

Marketing automation tools

Data analysis

Exceptional writing skills

Bilingual or fluent English

Educación

Bachelor’s degree

Herramientas

Gainsight

ChurnZero

HubSpot

Marketo

Descripción del empleo

A leading AI customer service company in Mexico City is seeking a Scaled Customer Success Manager to optimize customer engagement through automated strategies. The role requires managing a high volume of customers, utilizing tools like Gainsight and HubSpot. Candidates should have over 4 years of experience in a relevant field, strong analytical skills, and excellent communication abilities. This position involves working in the office 5 times a week and occasional travel to the US for team collaboration and strategic meetings.