Scaled CS Manager: Automate Engagement & Adoption

Glia Technologies, Inc.; Ciudad de México; Presencial; MXN 732,000 - 1,100,000; Jornada completa

Descripción de la vacante

A leading AI customer service provider in Mexico City is looking for a Scaled Customer Success Manager to enhance customer engagement through data-driven initiatives. The ideal candidate will have over 4 years of experience in customer success or digital marketing, proficiency in CS platforms, and exceptional communication skills. This position requires in-office presence 5 days a week and occasional travel to the US for strategic projects.

Formación

• 4+ years of experience in customer success, program management, or digital marketing.
• Proficient in using Customer Success platforms or marketing automation tools.
• Experience in driving customer success outcomes like adoption and retention.

Responsabilidades

• Own the digital customer engagement strategy and automated programs.
• Design and iterate on scalable programs for customers.
• Utilize CRM and analytics tools to track customer health.

Conocimientos

Customer Success Platform Proficiency

Data Analysis

Digital Marketing

Exceptional Writing and Verbal Skills

Bilingual or Fluent in English

Herramientas

Gainsight

HubSpot

Marketo

Descripción del empleo

A leading AI customer service provider in Mexico City is looking for a Scaled Customer Success Manager to enhance customer engagement through data-driven initiatives. The ideal candidate will have over 4 years of experience in customer success or digital marketing, proficiency in CS platforms, and exceptional communication skills. This position requires in-office presence 5 days a week and occasional travel to the US for strategic projects.