SAP L2 Support Specialist

Schneider Electric North America; Monterrey; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global leader in energy management is seeking a Level 2 Support Specialist in Monterrey, Nuevo León. In this role, you will provide critical technical support for the SAP ERP system, partner with users to resolve issues promptly, and enhance customer experiences through effective communication. The ideal candidate will possess a Bachelor’s degree in IT or a related field, have at least 3 years of software customer experience, and demonstrate exceptional problem-solving abilities. Join us and be part of a team that values inclusion and sustainability.

Formación

• 3-5 years of software customer experience.
• Exhibit excellent problem-solving skills.
• Knowledge of a typical sales process (Quote, Order, Submit, Invoice).

Responsabilidades

• Provide system support for the SAP ERP to internal users.
• Own the resolution of user issues in a timely manner.
• Deliver information to improve customer experience.

Conocimientos

Advanced English

Excellent communication skills

Problem-solving skills

Expert Microsoft Excel knowledge

Experience with ERP, CRM and ECM

Experience with Dashboards

Adaptability to process changes

Interpersonal skills

Educación

Bachelor’s degree in IT, Computer Science, Software Engineering

Herramientas

SAP

Descripción del empleo

Job Description/Overview

As a Level 2 Support Specialist at Schneider Electric, you will be an integral part of our NAM support team, providing exceptional technical assistance to our customers and internal stakeholders. Your dedication to customer satisfaction and your technical expertise will be essential in ensuring the seamless operation of our products and solutions.

Key Responsibilities

• Provide system support for the SAP ERP to internal users.
• Determine how and who a user issue should be resolved. Resolve directly or get to the appropriate support team in a timely basis. Own the resolution of an issue once you are engaged.
• Deliver information to improve and enhance customer experience, to the User and Training Teams.
• Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles on how our SAP System is structured and features.

Required Skills and Qualifications

• Bachelor’s degree in IT, Computer Science, Software Engineering, or related experience.
• English – Advanced.
• 3-5 years of software customer experience.
• Experience with ERP, CRM and ECM.
• Experience with Dashboards is a plus.
• Excellent communication and articulation skills with the ability to work effectively in distributed teams.
• Exhibit excellent problem‑solving skills, interpersonal and organizational communication skills, and proficiency in multitude of software platforms.
• Adaptability to process changes.
• Expert Microsoft Excel knowledge.
• Experience in SAP.
• Knowledge of a typical sales process (Quote, Order, Submit, Invoice).

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.