SAP Delivery Center Lead – Mexico

Capgemini; Aguascalientes; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology consulting firm is seeking an experienced SAP Delivery Center Lead in Aguascalientes. This role entails overseeing a high-performing team, ensuring close collaboration with global teams, and managing client relations. The ideal candidate will have significant experience in SAP delivery and demonstrated leadership abilities. A competitive compensation package is offered, and a focus on a diverse and inclusive environment is emphasized.

Servicios

Competitive compensation package

Collaborative and inclusive work environment

Focus on professional development

Formación

• 15+ years of experience in SAP delivery, with at least 10 years in a leadership role.
• Strong understanding of SAP modules and implementation methodologies.
• Fluent in English and Spanish (preferred).

Responsabilidades

• Lead and manage the SAP delivery team in Mexico.
• Build and maintain strong relationships with key clients.
• Drive onboarding and training programs for new hires.

Conocimientos

Team Leadership

SAP modules expertise

Communication skills

Problem-solving

Stakeholder management

Educación

Bachelor’s or Master’s degree in Computer Science or related field

Descripción del empleo

Overview

Location: Aguascalientes

What you’ll do

• Team Leadership & Capability Building:
• Lead and manage the SAP delivery team based in Mexico, fostering a culture of accountability, collaboration, and continuous improvement.
• Recruit, develop, and mentor a high-performing team of SAP consultants, architects, and developers.
• Define clear roles and responsibilities, set performance expectations, and conduct regular performance evaluations.
• Establish and maintain an effective in-person working environment to enhance team cohesion and productivity.
• Provide leadership, guidance, and support to team members, encouraging innovation and continuous learning.

• Global Collaboration:
• Act as the primary liaison between the Mexico delivery center and teams in the US.
• Ensure alignment on project goals, timelines, and deliverables across geographies.
• Facilitate regular communication and knowledge sharing between global teams.

• Client Management:
• Build and maintain strong relationships with key clients, understanding their business requirements and providing innovative SAP solutions.
• Act as a trusted advisor to clients, offering insights and recommendations to optimize their SAP investments.
• Ensure high levels of client satisfaction through timely delivery, quality service, and effective communication.

• Talent Acquisition & Retention:
• Partner with HR and recruitment teams to ensure open roles are filled promptly with high-quality candidates.
• Drive onboarding and training programs to accelerate new hire productivity.
• Implement retention strategies to maintain a stable and motivated workforce.

• Delivery Oversight:
• Take ownership of delivery performance for accounts supported by the Mexico center.
• Dive deep into delivery issues, identify root causes, and implement corrective actions.
• Ensure adherence to SLAs, quality standards, and customer satisfaction metrics.

• Operational and Financial Management:
• Define and track key performance indicators (KPIs) for the delivery center.
• Develop and manage the SAP practice budget, including forecasting revenue, expenses, and resource requirements.
• Monitor financial performance metrics, analyze variances, and implement corrective actions as needed.
• Drive process improvements and automation initiatives to enhance efficiency.
• Ensure compliance with organizational policies, security standards, and audit requirements.
• Qualifications:
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 15+ years of experience in SAP delivery, with at least 10 years in a leadership role.
• Strong understanding of SAP modules and implementation methodologies.
• Proven experience managing cross-functional and cross-cultural teams.
• Excellent communication, stakeholder management, and problem-solving skills.
• Fluent in English and Spanish (preferred).

What you’ll bring

• We are seeking an experienced and dynamic SAP Delivery Center Lead to oversee our SAP delivery center based in Mexico. This role is critical in managing a high-performing team, ensuring seamless collaboration with global teams in the US and India, and driving excellence in SAP service delivery. The ideal candidate will have a strong background in SAP, proven leadership capabilities, and a passion for building a collaborative and accountable work culture.

Soft skills

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”