Sales Support (Work From Home)

Medical Departures Inc.; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global healthcare booking platform is seeking a Sales Support agent to assist patients with quote and appointment processes. The ideal candidate will have over two years of experience in a sales support role and be fluent in both English and Spanish. Responsibilities include working with sales agents to confirm appointments, making outbound calls, and documenting interactions in a CRM. This position offers flexible remote work options and requires excellent communication skills.

Formación

• Must be fluent in English (verbal and written).
• Must be fluent in Spanish (verbal and written).
• Ability to work responsibly and productively from a remote home-office environment.

Responsabilidades

• Help patients receive timely quotes and book dental appointments.
• Work closely with Sales agents to confirm appointments.
• Make outbound sales calls to remind patients of their upcoming appointments.

Conocimientos

Strong communication and interpersonal skills

Detail-oriented with strong organizational and time-management skills

Excellent listening and writing skills

40+ WPM typing ability

Educación

2+ years of experience in a sales support or customer service role

Herramientas

MS Office

Google Workspace

CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks)

Phones (Twilio, RingCentral, Dialpad)

Descripción del empleo

About the Role

Medical Departures' Sales Support – DSO agents are responsible for helping patients receive timely quotes and for booking their dental appointments at our global clinics via our platform.

You will be responsible for the quote and appointment process from beginning to end; ensuring that quotes and appointments are accurate and completed in a timely manner.

Responsibilities

• Work closely with Sales agents to book and confirm appointments with our global partner network of dental and medical clinics via all available channels in English and Spanish.
• Work with Sales Support agents, partner clinics, and patients to gather details to provide accurate quotes according to established SLAs.
• Make outbound sales calls (VIP calls) through phone or WhatsApp to remind patients of their pending appointments (one week, three days, the day before the appointment date).
• Make outbound sales calls (VIP calls) through phone or WhatsApp to follow up with attendees to see how they are doing and to book follow‑up appointments (one week, three days, the day after the appointment date).
• Meet and exceed daily, weekly, and monthly confirmation, quote, and SLA targets.
• Accurately document, tag, create follow‑up tasks for every interaction with prospects and patients into a CRM tool.
• Follow up with tasks by meeting or exceeding established SLAs.
• Work within the agreed shift schedule. (Available to work on weekends if required.)
• Attend weekly 1‑on‑1s, team meetings, and coaching sessions as required.
• Help build the world's largest global medical and dental online agency.

Job Requirements

• 2+ years of experience in a sales support or customer service role.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced environment and meet tight deadlines.
• Detail‑oriented with strong organizational and time‑management skills.
• Ability to work independently and as part of a team.
• Fluent in English (verbal and written) is a must.
• Fluent in Spanish (verbal and written) is a must.
• Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Workspace (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark, *is a plus*).
• Familiarity and knowledge of dental or medical procedures *is a plus*.
• Excellent listening and writing skills.
• 40+ WPM typing ability.
• Travel savvy – international travel experience *is a plus*.
• Ability to work responsibly and productively from a remote home‑office environment with good time management.
• Weekend availability, according to shift schedule (5 days on, 2 days off).

Equipment Requirements

• High‑speed internet and mobile connections.
• Reliable computer and mobile device with audio and video capabilities.

About Us

Medical Departures Inc. is the world leader in finding and booking global doctors and dentists with a network of over 6,000 clinics and hospitals and more than 10,000 doctors and dentists in 29 different countries.

We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia, with more than 50 team members forming a well‑linked network across a variety of locations, lifestyles, and backgrounds.

Job Types

Full‑time, Part‑time (part‑time hours: 50 per week).

Salary

$16,****** - $17,****** per month.

Experience

• Working remote: 2 years (preferred).
• Google Workspace: 2 years (preferred).
• CRM system: 1 year (preferred).

Language

English (required).