Sales Development Representative / Inbound SDR LATAM - Mexico City

Aircall; Ciudad de México; Presencial; MXN 368,000 - 553,000; Jornada completa

Descripción de la vacante

A leading SaaS company located in Mexico City is looking for a Sales Development Representative to expand its presence in the LATAM market. You will engage with inbound prospects, qualify them, and support Account Executives, contributing to regional sales goals. Candidates must be fluent in Spanish and English, possess strong communication skills, and have market knowledge. If you are driven and enthusiastic about growing your sales skills, this opportunity could be for you.

Servicios

Competitive salary package

Work-life balance

Fast-learning environment

Formación

• Fluency in both Spanish and English (written and spoken) is required.
• Market knowledge is essential through experience or strong affinity for LATAM.
• Strong communication skills with empathy and problem-solving attitude.
• Excellent time management and organizational skills.
• Willingness to learn and grow in a fast-paced environment.
• Positive energy, motivating yourself and the team.

Responsabilidades

• Engage with inbound prospects across LATAM to qualify them for sales.
• Gather valuable prospect information for Account Executives.
• Collaborate with the IBERIA/LATAM sales teams for consistent messaging.
• Develop consultative sales skills by learning from experienced AEs.
• Contribute to growing Aircall's presence in the LATAM market.

Conocimientos

Fluency in both Spanish and English

Market knowledge

Strong communication skills

Excellent time management

Willingness to learn and grow

Positive energy & enthusiasm

Herramientas

Salesforce

Gong

Outreach

Descripción del empleo

Overview

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: Aircall believes in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in.

Role

We’re looking for a dynamic Sales Development Representative to be part of the first employees of our Mexico office and play a significant role in our expansion to the LATAM region (Mexico, Colombia, and Chile). This position is based in Mexico City (Polanco), and as one of the first employees in the country, you will have a direct impact on building Aircall’s presence in the region.

In this inbound-focused role, you will engage with prospects who have shown interest in Aircall's services, qualify them, and pass them along to the Account Executives for further sales discussions. This is an exciting opportunity for someone looking to develop strong consultative sales skills, contribute to the regional sales goals, and be part of a fast-growing SaaS company.

Key Responsibilities

• Engage with inbound prospects from Mexico, Colombia, Chile and other LATAM countries via chat and phone calls to qualify them for the next steps in the sales cycle.
• Gather valuable prospect information to pass along to Account Executives in the LATAM market, assisting in closing deals and expanding Aircall's customer base.
• Collaborate closely with the IBERIA/LATAM sales teams to ensure smooth coordination and consistent messaging across markets.
• Develop your consultative sales skills by learning from experienced AEs and gaining exposure to the entire sales cycle.
• Contribute to growing Aircall's presence in the LATAM market by driving lead generation and supporting regional sales goals.

Qualifications

• Fluency in both Spanish and English (written and spoken) is required to engage with prospects across LATAM.
• Market knowledge is essential—whether through living in, visiting, or having a strong affinity for LATAM cultures and business practices.
• Strong communication skills: you actively listen, show empathy, and approach challenges with a problem-solving attitude.
• Excellent time management and organizational skills: you can manage a high volume of accounts and prioritize effectively.
• Willingness to learn and grow: you’re entrepreneurial, driven, and excited to develop your sales skills while contributing to Aircall’s expansion in LATAM.
• Positive energy & enthusiasm: you bring a can-do attitude, motivating both yourself and your team to reach new heights.
• Experience with Salesforce and revenue engagement tools like Gong or Outreach is a plus.

Why Aircall

We know that success comes from clever work and deserves recognition and reward. We value people who are bold, ambitious, collaborative and customer-centric. We are a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Benefits & DE&I

Why join us?

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & benefits

DE&I Statement: We believe diversity, equity and inclusion are core to our journey. We promote active inclusion within our business to foster a strong sense of belonging for all. We are committed to ensuring that everyone has equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team.

We encourage applications from traditionally underrepresented backgrounds. The Candidate Privacy Notice is available here: Find our Candidate Privacy Notice Here.