SaaS Support & CX Specialist

Equivity; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer-centric company in Mexico is seeking a Customer Support professional to enhance customer experiences and streamline processes. Responsibilities include improving workflows and collaborating across teams to share insights. Candidates should have 2+ years in customer support and a relevant degree, along with strong English communication skills. This role offers a competitive salary and a supportive company culture, with opportunities for personal growth.

Servicios

Paid online English courses

Proportional vacation days

Progressive company culture

Formación

• 2+ years of experience in customer support operations or customer success.
• Strong English communication skills (written and spoken).
• Coding experience, such as HTML or SQL.

Responsabilidades

• Help design and improve workflows and ticket routing.
• Work closely with Customer Success and Product teams.
• Support tools optimization for efficient workflows.

Conocimientos

Customer support operations

Communication skills

Organizational skills

Detail-oriented

Educación

Bachelor's degree in computer science, mathematics or engineering

Herramientas

HubSpot

PostHog

Slack

Descripción del empleo

A customer-centric company in Mexico is seeking a Customer Support professional to enhance customer experiences and streamline processes. Responsibilities include improving workflows and collaborating across teams to share insights. Candidates should have 2+ years in customer support and a relevant degree, along with strong English communication skills. This role offers a competitive salary and a supportive company culture, with opportunities for personal growth.