Reservations Team Lead: Drive Revenue and Guest Satisfaction

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 538,000 - 719,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Cancún is seeking a Reservations Supervisor to oversee operations of the Reservations Team. The role involves managing inquiries, understanding occupancy trends, and ensuring high customer satisfaction standards. Ideal candidates have strong organizational skills, a positive attitude, and relevant experience in hospitality. This position offers opportunities for career development within a respected global brand.

Formación

• Good organisational and administrative skills.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Confident telephone manner.
• High level of IT skills.
• Excellent grooming standards.

Responsabilidades

• Oversee the Reservations Team and daily operations.
• Manage inquiries via phone, fax, and email.
• Understand trends to maximize occupancy and rates.
• Develop sales leads and respond to opportunities.
• Monitor customer satisfaction and resolve issues.
• Recruit, manage, and train the Reservations team.

Conocimientos

Organisational skills

Communication skills

Customer service

IT skills

Telephone manner

Educación

Relevant degree in business discipline

Herramientas

Hotel property management systems

Descripción del empleo

A leading global hospitality company in Cancún is seeking a Reservations Supervisor to oversee operations of the Reservations Team. The role involves managing inquiries, understanding occupancy trends, and ensuring high customer satisfaction standards. Ideal candidates have strong organizational skills, a positive attitude, and relevant experience in hospitality. This position offers opportunities for career development within a respected global brand.