Representante Del Servicio De Atención Al Cliente

Buscojobs México; San Luis Potosí; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global automotive parts company is seeking an experienced Customer Service Representative for its Shared Service team in San Luis Potosí. This 100% on-site bilingual position requires excellent communication skills and a degree in related fields. Candidates should have experience in customer service, be detail-oriented, and able to multitask effectively in a fast-paced environment.

Formación

• Background in a customer service environment serving retail, distributor, and eCommerce customers.
• Ability to work in a team environment and possess a strong work ethic.
• Experience in data entry with a high degree of accuracy.

Responsabilidades

• Provide excellent customer support and service for the Shared Service team.
• Manage orders and workflows using Oracle order management.
• Communicate effectively with customers and team members.

Conocimientos

Attention to detail

Time management

Multitasking

Written communication

Verbal communication

Teamwork

Self-motivation

Work ethic

Deductive reasoning

Educación

Degree in related fields

Herramientas

Oracle order management

MS Office (Excel and Word)

Descripción del empleo

Overview

First Brands GroupTM is a global automotive parts company that develops, markets, and sells premium products through a portfolio of nine market-leading brands: Raybestos complete brake solutions, Centric Parts replacement brake components, FRAM filtration products, LuberFiner filtration products, TRICO wiper blades, ANCO wiper blades, Carter fuel and water pumps, Autolite spark plugs, and StrongArm lift supports. The portfolio offers best-in-class technology, industry-leading engineering capabilities, and superior customer service.

First Brands Group is seeking an experienced Customer Service Representative for our Shared Service team in San Luis Potosí. This is a 100% on-site, bilingual position.

Position

Customer Service Representative – Shared Service, San Luis Potosí (on-site, bilingual)

Education and Experience

• Degree in related fields
• Background in a customer service environment with experience serving retail, distributor, and eCommerce customers

Additional Skills

• Administrative
• Precise attention to detail and effective time management
• Ability to multitask in a fast-paced environment with a strong sense of urgency and responsiveness
• Professional demeanor
• Excellent written and verbal communication skills with customers, department peers, leaders, and sales team members
• Ability and desire to work in a team environment
• Self-motivated, flexible to change, and willing to initiate tasks
• Reliable, consistent, and possessing of good work ethic
• Technical: Oracle order management and workflow experience preferred
• MS Office (Excel and Word) competency
• Data entry experience with a high degree of accuracy
• Deductive reasoning / logic skills