Remote Wellness Guide I | Customer Care Specialist

Maryruth'S; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A wellness company in Veracruz, Mexico, is seeking a Customer Care Representative to assist customers through various communication channels. The role involves answering queries, handling orders, and providing product recommendations while ensuring customer satisfaction. The ideal candidate has strong problem-solving skills, relevant customer support experience, and proficiency in the MS Office Suite. This is a temporary, full-time, remote position with variable shifts available.

Formación

• Relevant customer support experience.
• Detailed understanding of the full MS Office Suite.
• Extreme competency at solving problems collaboratively.

Responsabilidades

• Answer customer questions and concerns via phone, text, or chat.
• Process refunds, replacements, and orders.
• Help customers track their orders.

Conocimientos

Customer support experience

Problem-solving

Communication skills

MS Office Suite proficiency

Familiarity with CRM/software platforms

Descripción del empleo

A wellness company in Veracruz, Mexico, is seeking a Customer Care Representative to assist customers through various communication channels. The role involves answering queries, handling orders, and providing product recommendations while ensuring customer satisfaction. The ideal candidate has strong problem-solving skills, relevant customer support experience, and proficiency in the MS Office Suite. This is a temporary, full-time, remote position with variable shifts available.