Remote Travel Specialist

Sweetcarolinatravels; A distancia; MXN 712,000 - 1,069,000; Jornada completa

Descripción de la vacante

A remote travel agency is seeking a Remote Travel Specialist to support clients from trip planning to their return home. This role involves engaging with inquiries, managing bookings, and providing essential travel insights. Candidates should have strong communication skills, ideally with customer service experience in the travel industry, and a passion for creating memorable journeys. Flexibility in work schedule and exclusive travel perks are offered, making this role ideal for those who value both professional development and a love for travel.

Servicios

Fully remote flexibility

Exclusive travel perks

Professional development opportunities

Supportive community culture

Formación

• Strong communication skills, essential for engaging with clients.
• Experience in a customer service role, ideally in travel or hospitality.
• Attention to detail and organization are crucial for this position.
• Must be adaptable to new technology and booking systems.
• A passion for travel is a key motivator for success.

Responsabilidades

• Engage with client inquiries across multiple channels promptly.
• Support travelers with updates, modifications, and special requests.
• Provide accurate insights on destinations and procedures.
• Confirm details and gather feedback after travels.
• Resolve concerns with a focus on client satisfaction.

Conocimientos

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy and quick to adapt

Genuine love for travel

Descripción del empleo

As a Remote Travel Specialist, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel Agency,prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.

Support travelers with booking updates, modifications, cancellations, and special requests.

Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.

Follow up to confirm trip details and gather feedback post-travel.

Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry-only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

Strong written and verbal communication skills.

Experience in customer service—ideally in travel, tourism, or hospitality.

High attention to detail with strong organizational and follow-through habits.

Tech-savvy and quick to adapt to new systems and booking tools.

A genuine love for travel and helping others design unforgettable journeys.