Remote Travel Customer Representative

Sweetcarolinatravels; A distancia; MXN 516,000 - 861,000; Jornada completa

Descripción de la vacante

A travel services company is looking for a Remote Travel Customer Representative to assist clients with travel-related inquiries, provide trip support, and ensure a positive experience. The ideal candidate should have strong communication skills, customer service experience, and be organized. This is a 100% remote position that offers training, support, and access to travel perks in a collaborative team environment.

Servicios

100% remote work

Full training and ongoing support

Growth opportunities

Travel-related perks and discounts

Supportive remote team environment

Formación

• Experience in travel, hospitality, call center, or customer support roles preferred.
• Ability to learn new systems, tools, and processes quickly.

Responsabilidades

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear and professional manner.
• Support itinerary updates, cancellations, and special requests.
• Provide guidance on destinations and agency procedures.
• Proactively communicate with clients regarding upcoming trips.
• Resolve issues while maintaining a positive customer experience.

Conocimientos

Strong written and verbal communication skills

Customer service experience

Highly organized

Dependable and detail-oriented

Ability to work independently

Passionate about travel

Descripción del empleo

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, call center, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a remote environment
• Able to learn new systems, tools, and processes quickly
• Passionate about travel and helping others travel with confidence

What We Offer

• 100% remote, work-from-home position
• Full training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment