Remote Technical Account Manager - LATAM Core

Hopper; A distancia; MXN 1,239,000 - 1,594,000; Jornada completa

Descripción de la vacante

A leading travel fintech company based in Mexico City is seeking a Technical Account Manager. In this role, you will engage with B2B partners, addressing their technical inquiries and ensuring optimal problem resolutions. You will manage multiple escalations, improve processes, and collaborate across teams to deliver exceptional partner support. The position requires strong diagnostic skills, the ability to prioritize, and develop effective workflows. Join a dynamic team focused on driving innovation and efficiency in the travel industry.

Servicios

Competitive salary

100% employee premiums for medical insurances

Private insurance for employees

Tax-advantageous savings vehicle

Generous parental leave

Unlimited PTO

Work-from-home stipend

Monthly travel stipend

Entrepreneurial culture

Open communication with management

Formación

• Strong experience in technical account management or related field.
• Ability to manage multiple stakeholders and parallel workstreams.
• Track record of improving processes and workflows.

Responsabilidades

• Serve as primary technical point of contact for multiple B2B partners.
• Assess and validate reported issues before escalating to engineering.
• Improve intake workflows and triage mechanisms.

Conocimientos

Diagnostic skills

Analytical abilities

Clear communication

Strong organisational skills

Process-improvement mindset

Herramientas

SQL

Descripción del empleo

A leading travel fintech company based in Mexico City is seeking a Technical Account Manager. In this role, you will engage with B2B partners, addressing their technical inquiries and ensuring optimal problem resolutions. You will manage multiple escalations, improve processes, and collaborate across teams to deliver exceptional partner support. The position requires strong diagnostic skills, the ability to prioritize, and develop effective workflows. Join a dynamic team focused on driving innovation and efficiency in the travel industry.