Remote Senior SaaS Support Specialist (Zendesk/Jira)

Synchtank; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading SaaS platform is seeking a Customer Support Representative to enhance the customer experience. The role requires over 5 years of customer support experience, with proven skills in Zendesk and Jira. You will troubleshoot technical issues and collaborate across teams, ensuring client satisfaction and continuous improvements. This position offers the opportunity to work in a dynamic environment that values collaboration and innovation, with flexible, remote opportunities.

Servicios

Flexible remote environment

Career growth opportunities

Competitive compensation

Formación

• 5+ years of customer support or service experience for a SaaS platform.
• Proven expertise in Zendesk and Jira is a requirement.
• Excellent written and verbal communication skills in English.

Responsabilidades

• Deliver exceptional customer experiences through support tickets.
• Use Jira to track and manage bugs or feature requests.
• Troubleshoot complex technical issues related to SaaS products.

Conocimientos

Customer support experience

Zendesk proficiency

Jira proficiency

Problem-solving skills

English communication

Spanish communication

Herramientas

Zendesk

Jira

Descripción del empleo

A leading SaaS platform is seeking a Customer Support Representative to enhance the customer experience. The role requires over 5 years of customer support experience, with proven skills in Zendesk and Jira. You will troubleshoot technical issues and collaborate across teams, ensuring client satisfaction and continuous improvements. This position offers the opportunity to work in a dynamic environment that values collaboration and innovation, with flexible, remote opportunities.