Remote Senior Cloud Customer Delivery Manager

QAD, Inc.; A distancia; MXN 1,454,000 - 1,819,000; Jornada completa

Descripción de la vacante

A cloud software provider is seeking a Senior Customer Service Delivery Manager who will ensure optimized service delivery for its cloud customers. This fully remote role based in Mexico requires strong client relationship skills, a background in project management, and the ability to enhance customer satisfaction. Ideal candidates hold a relevant degree with substantial experience in customer service or project management. Join a collaborative team that values innovation and continuous improvement.

Servicios

Health and well-being programs

Collaborative work culture

Opportunities for growth and idea-sharing

Formación

• Experience in customer service delivery management.
• Experience managing large-scale cloud implementations.
• Proficiency in compliance frameworks and operational concepts.

Responsabilidades

• Build strong client relationships and anticipate customer needs.
• Ensure smooth service delivery through proactive monitoring.
• Drive continuous improvement initiatives to enhance customer satisfaction.

Conocimientos

Bilingual in English

Strong understanding of ERP lifecycle

Project management skills

Client relationship management

Educación

Bachelor’s degree with 8+ years of experience

Master’s degree with 6+ years of experience

PhD with 3+ years of experience

Herramientas

Google Workspace

Smartsheets

Descripción del empleo

A cloud software provider is seeking a Senior Customer Service Delivery Manager who will ensure optimized service delivery for its cloud customers. This fully remote role based in Mexico requires strong client relationship skills, a background in project management, and the ability to enhance customer satisfaction. Ideal candidates hold a relevant degree with substantial experience in customer service or project management. Join a collaborative team that values innovation and continuous improvement.