Remote Senior Account Manager — Growth & Retention

Jobgether; A distancia; MXN 1,235,000 - 1,589,000; Jornada completa

Descripción de la vacante

A recruitment platform is seeking a Senior Account Manager to enhance customer retention and drive revenue growth. This remote position involves building relationships with clients, engaging in upselling opportunities, and serving as the liaison between customers and partner brands. Candidates should have over 5 years of experience in Account Management or Customer Success, particularly in food service or SaaS, alongside strong skills in MS Office and CRM tools. The job offers great benefits, including a 401(k) plan and flexible PTO.

Servicios

Medical, dental, vision benefits

401(k) plan with company match

Strong training and development opportunities

Flexible PTO policy

Formación

• 5+ years of experience in Account Management or Customer Success, preferably in the food service or SaaS industry.
• Proficiency in MS Office applications, especially Excel.
• Ability to travel overnight a few nights per month.

Responsabilidades

• Develop and maintain productive relationships with customers.
• Own customer communication on behalf of the partner company.
• Proactively review customer accounts for upselling opportunities.

Conocimientos

Account Management

Customer Success

MS Office (Excel)

CRM Software

Jira

Educación

Bachelor's degree or related experience

Herramientas

Customer Service Software

Descripción del empleo

A recruitment platform is seeking a Senior Account Manager to enhance customer retention and drive revenue growth. This remote position involves building relationships with clients, engaging in upselling opportunities, and serving as the liaison between customers and partner brands. Candidates should have over 5 years of experience in Account Management or Customer Success, particularly in food service or SaaS, alongside strong skills in MS Office and CRM tools. The job offers great benefits, including a 401(k) plan and flexible PTO.