Remote Payroll Support Specialist — Bilingual

Ericsson; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Customer Support Specialist for a fully remote position in Mexico. This role involves assisting employees with payroll-related inquiries through phone and email, requiring strong communication skills and a commitment to customer service. Candidates must be bilingual in Spanish and English, with at least 1 year of experience in a customer service environment. This position offers a salary range of 148,200 to 222,200 MXN annually, along with the opportunity to work from home.

Formación

• 1+ year of experience in a customer service or call center environment.
• Proficiency with Microsoft Office Suite.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Fluent Spanish

Fluent English

Customer service

Microsoft Office Suite

Descripción del empleo

A leading technology firm is seeking a Customer Support Specialist for a fully remote position in Mexico. This role involves assisting employees with payroll-related inquiries through phone and email, requiring strong communication skills and a commitment to customer service. Candidates must be bilingual in Spanish and English, with at least 1 year of experience in a customer service environment. This position offers a salary range of 148,200 to 222,200 MXN annually, along with the opportunity to work from home.