Remote Linux Desktop & Devices Support Engineer

Canonical; A distancia; MXN 1,079,000 - 1,439,000; Jornada completa

Descripción de la vacante

A leading open source software provider is seeking a Linux Engineer/Administrator to deliver outstanding technical support for the Ubuntu platform. You will manage customer cases from qualification to resolution and ensure satisfaction per SLA. The ideal candidate has Linux troubleshooting skills, strong communication abilities, and a willingness to learn. This is a globally remote role, and you will engage with customers to resolve issues while continually evolving your technical knowledge. Join a team dedicated to open source excellence.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Formación

• Exceptional academic track record from both high school and university.
• Experience with Linux integration with other environments.
• Ability to navigate effectively stack traces and logs.

Responsabilidades

• Investigate issues reported by customers.
• Resolve complex customer problems related to Canonical's products.
• Contribute new knowledge base articles.

Conocimientos

Linux troubleshooting

Technical support

Professional written and spoken English

Programming fundamentals

Educación

Undergraduate degree in a technical subject

Descripción del empleo

A leading open source software provider is seeking a Linux Engineer/Administrator to deliver outstanding technical support for the Ubuntu platform. You will manage customer cases from qualification to resolution and ensure satisfaction per SLA. The ideal candidate has Linux troubleshooting skills, strong communication abilities, and a willingness to learn. This is a globally remote role, and you will engage with customers to resolve issues while continually evolving your technical knowledge. Join a team dedicated to open source excellence.