Remote LATAM Customer Support Lead & Growth

Tripleten; A distancia; MXN 911,000 - 1,276,000; Jornada completa

Descripción de la vacante

An online education provider is looking for a Customer Support Lead to join their LATAM team remotely. In this role, you will manage client support, ensuring high-quality service and operational excellence. You will also coach team members and establish best practices within a diverse team utilizing tools like Slack and HubSpot. Candidates should have a Bachelor's degree in Operations or related fields, along with 3+ years of customer support experience and fluency in English and Spanish.

Formación

• Bachelor's degree in Operations or a related field.
• 3+ years of experience in customer support and leadership roles.
• Proficient in English and Spanish.

Responsabilidades

• Manage a client support stream ensuring service quality.
• Lead operational excellence and coach team members.
• Establish best practices for the support team.

Conocimientos

Fluency in English

Fluency in Spanish

Leadership

Customer support expertise

Coaching

Educación

Bachelor's degree in Operations or similar

Herramientas

Slack

HubSpot

Descripción del empleo

An online education provider is looking for a Customer Support Lead to join their LATAM team remotely. In this role, you will manage client support, ensuring high-quality service and operational excellence. You will also coach team members and establish best practices within a diverse team utilizing tools like Slack and HubSpot. Candidates should have a Bachelor's degree in Operations or related fields, along with 3+ years of customer support experience and fluency in English and Spanish.