Remote L1 Tech Support Specialist

Samsara; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading tech firm is seeking a Technical Support professional to provide exceptional assistance for their SaaS platform. You will resolve complex issues and enhance customer satisfaction while working remotely from various locations in Mexico. Ideal candidates should have a Bachelor’s in a technical field or equivalent experience, along with proficiency in troubleshooting and strong communication skills. This role offers opportunities for rapid career growth within a dynamic environment.

Servicios

Competitive compensation package

Health benefits

Flexible working hours

Formación

• 3-5 years of hands-on technical experience or relevant Bachelor's degree.
• 2-3 years in a technical product support role.
• Experience with SaaS, IoT, or networking environments.

Responsabilidades

• Provide technical assistance via phone, chat, and email.
• Conduct troubleshooting for advanced issues on our SaaS platform.
• Contribute to knowledge base and track trends in customer issues.

Conocimientos

Technical troubleshooting

Problem solving

Analytical skills

Communication skills

Collaboration

Educación

Bachelor’s degree in Technical Discipline

Herramientas

Slack

Google Workplace

Descripción del empleo

A leading tech firm is seeking a Technical Support professional to provide exceptional assistance for their SaaS platform. You will resolve complex issues and enhance customer satisfaction while working remotely from various locations in Mexico. Ideal candidates should have a Bachelor’s in a technical field or equivalent experience, along with proficiency in troubleshooting and strong communication skills. This role offers opportunities for rapid career growth within a dynamic environment.