Remote Implementation & Customer Support Specialist

Lighthouse; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Product Support Specialist in Xico, Veracruz to implement integrated products and provide exceptional customer care. This role involves educating users, resolving inquiries, and collaborating with internal teams. Ideal candidates should be tech-savvy, fluent in English and Spanish, and possess a customer-service mentality. This position offers flexible work environments, competitive compensation, and opportunities for career development, making it a perfect fit for dynamic individuals.

Servicios

Flexible working environment

Flexible time off

Career development opportunities

Formación

• Experience in a customer-facing environment with high satisfaction scores.
• Ability to work cross-functionally and under pressure.
• Background in hotel industry or revenue management principles is a strong plus.

Responsabilidades

• Implement Lighthouse integrated products and provide end user Customer Care.
• Educate users to maximize Lighthouse products and resolve cases.
• Prepare supporting material and product user manuals.

Conocimientos

Tech savvy

Proficient with Google Apps

Excellent written communication

Customer-service mentality

Fluent in English and Spanish

Descripción del empleo

A leading technology company is seeking a Product Support Specialist in Xico, Veracruz to implement integrated products and provide exceptional customer care. This role involves educating users, resolving inquiries, and collaborating with internal teams. Ideal candidates should be tech-savvy, fluent in English and Spanish, and possess a customer-service mentality. This position offers flexible work environments, competitive compensation, and opportunities for career development, making it a perfect fit for dynamic individuals.