Remote Front Desk & Scheduling Assistant – Part Time

HireLATAM; México; A distancia; MXN 50,000 - 200,000; A tiempo parcial

Descripción de la vacante

A recruitment agency specializing in Latin American talent seeks a Remote Front Desk & Scheduling Assistant. This part-time role involves managing customer communication and scheduling. The ideal candidate should possess strong English skills, experience with US customers, and the ability to handle high volumes of communication. The position offers a stable monthly income and the possibility of transitioning into a full-time role as the company grows.

Servicios

Stable monthly USD pay

Fully remote position

Opportunity to grow into full-time

Paid training

Performance bonuses

Formación

• Must be fluent in English with a C1 or higher level.
• Experience working with US customers is preferred.
• Must have a stable internet connection.

Responsabilidades

• Answer and manage incoming calls, texts, and emails.
• Gather job details such as door issues, photos, addresses, and preferred appointment times.
• Book jobs using online scheduling tools.
• Manage and optimize daily routes.
• Follow up with leads to convert inquiries into bookings.
• Update CRM with customer information.
• Send review requests post-service.
• Provide quick daily summary reports.

Conocimientos

Strong written and spoken English (C1+ preferred)

Experience with U.S. customers or service businesses

Confident and friendly on the phone

Organized and able to follow scripts and procedures

Stable internet connection

Fast learner and detail-oriented

Herramientas

Housecall Pro

Jobber

ServiceTitan

Descripción del empleo

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Front Desk & Scheduling Assistant – Part Time (100% Work From Home)

Location: Remote from Latin America

Position Type: Part-time (20 hrs/week) with opportunity for full-time once the company grows

Salary: $500 – $625 USD/month for part-time (equivalent to $1000–$1250 full-time)

Schedule: Monday to Friday, 9:00 AM–6:00 PM Central Time (part-time hours within this window; 1-hour lunch break for full-time)

Job Overview

Our client is a fast-growing, specialized home-service company based in Kansas City. They fix doors that don’t close, latch, seal, or function properly. Their work is simple, high-volume, and highly reviewed. They're expanding quickly and seeking a long-term virtual assistant to help us manage customer communication, scheduling, and day-to-day administrative tasks.

We are looking for a friendly, organized, English-proficient Front Desk & Scheduling Assistant to serve as the first point of contact for homeowners. You will manage calls, texts, emails, booking requests, and follow-ups. You do not need construction knowledge—training is provided. This role is crucial for keeping their technician’s schedule full and maintaining our professional image.

Responsibilities

• Answer and manage incoming calls, texts, and emails
• Gather job details such as door issues, photos, addresses, and preferred appointment times
• Book jobs using our online scheduling tools
• Manage and optimize daily routes
• Follow up with leads to convert inquiries into bookings
• Update our CRM with customer information
• Send review requests post-service
• Provide quick daily summary reports

Qualifications, Skills and Key Competencies

• Strong written and spoken English (C1+ preferred)
• Experience with U.S. customers or U.S.-based service businesses
• Confident and friendly on the phone
• Organized and able to follow scripts and procedures
• Stable internet connection
• Fast learner and detail-oriented

Preferred Qualifications

• Experience with Housecall Pro, Jobber, ServiceTitan, or similar CRMs
• Appointment-setting or customer support background
• Experience handling high-volume messages

Benefits

• Stable monthly USD pay
• Fully remote position
• Opportunity to grow into full-time as the company expands
• Paid training
• Performance bonuses

Application Disclaimer

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording Requirement

Voice/Video Recording is REQUIRED. Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long in English. Submissions in any other language or missing a recording will automatically disqualify you.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer “NO” to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. The citizenship question is also a knockout if you answer “YES” as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!