Remote ERP & SaaS Escalations Lead

Qad; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company is looking for an Escalations Manager to manage high-risk customer accounts from resolution to stabilization. The candidate should have over 5 years of experience in technical escalation management, particularly within SaaS or ERP environments. This fully remote role requires strong expertise in ERP architecture and the ability to coordinate multiple high-priority issues under pressure. The company promotes a supportive culture and emphasizes work-life balance.

Servicios

Programs for work-life balance

Collaborative culture

Opportunities for growth

Formación

• 5+ years in enterprise technical escalation management or critical response roles.
• Strong technical background in ERP and SaaS environments.
• Proficiency in Unix/Windows and database tasks like SQL.

Responsabilidades

• Act as the primary escalation lead for high-impact accounts.
• Develop account-level stabilization plans and drive resolution.
• Coordinate teams to remove technical blockers.

Conocimientos

Technical escalation management

ERP application architecture

System integrations

Troubleshooting operating systems

Networking

Educación

Bachelor's degree in IT or Computer Science

Descripción del empleo

A leading technology company is looking for an Escalations Manager to manage high-risk customer accounts from resolution to stabilization. The candidate should have over 5 years of experience in technical escalation management, particularly within SaaS or ERP environments. This fully remote role requires strong expertise in ERP architecture and the ability to coordinate multiple high-priority issues under pressure. The company promotes a supportive culture and emphasizes work-life balance.